Complaints

This profile includes complaints for Super 8 Motel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Super 8 Motel has 2 locations, listed below.

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  Super 8 Motel

  735 Industrial Park Dr Smithfield, NC 27577-6015

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  Super 8 Motel

  PO Box 1333 Smithfield, NC 27577-1333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/2023 I rented a room at Super 8 by ******* in **********, **************. My initial booking was from 11/23/2023 to 11/26/2023. I was informed that a $40 deposit would be withheld until I checked out. Upon talking to one of the receptionists at the front desk, she told me that if I used Wyndham Rewards, I could save money on my room reservations. I had forgotten that I used to have a Wyndham account, so I contacted ******* and reactivated my old account. When speaking to a ******* representative I was told that in order for my points to register I would have to checkout of the hotel then check back in and wait 5 days to see my points on my Wyndham Rewards account. So, I checked out on 11/26/2023 and made a new reservation for later on that day. When checking out I specifically asked the manager if my $40 deposit would be going back to my debit card, and she said yes. So, upon making a new reservation I had to pay another $40 deposit to Super 8. So that was $80 in deposits paid to Super 8. A few days later I went to the front desk to modify my reservation. The receptionist informed me that I would be charged a third deposit of $40, which brought the grand total of deposits to $120. I have been checked out of the hotel since 12/02/2023, and I have not received even one of the $40 deposits back. I have read multiple reviews about this hotel and multiple people said they failed to get there deposit back. I spoke to one receptionist who has been trying to help me and she said I wasn't the only customer who was trying to recover their deposit that day. She said it was a computer error and the manager had to go into something called fuse box, which is ran by *******. But when I called back a manager, who by the way was very rude told me that the hotel didn't owe me anything. She said that I already received my deposit back, which is a lie. I closely monitor all of my accounts, and I get alerts about every single transaction made on my account.