Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Agreed to have Home Comfort install a new ** System in my home, in April, 2023, install done in my home on May 12, 2023, my home flooded from their install on May 17, 2023, they came back to my home May 18, 2023 (the owner NEVER came to see the damage or failed install) they could not repair the failed install and left my attic soaking wet. I needed to have my insurance come to my home to start restoration work quickly after, his insurance did not call me for 9 days. The inspection of the ** install was failed by Mecklenburg County on 5/24/23 (Home Comfort pulled the permit AFTER the install with is a county and state violation) Restoration work had to be done to avoid mold in my home from the condensation water they ran down my truck line and not out of my home properly, I paid Home Comfort $5470 for the ** system, asked for his install cost, he refused to write or call back. I paid for an Attorney letter $150, he refused to respond. I paid $1684 and $850 to have my ** fixed from his failed install done by a professional company (Healthy Home ****************************** I need to be refunded by Home Comfort $8154.00. I sent to him an email on 1/13/24 requesting this amount, he continues to refuse to respond. Please see ** State HV** *************** attached letter to Home Comfort regarding violations. Thank you.
Business Response
Date: 02/08/2024
The response letter is attached
Below is a list of contacts for ********************* to verify the claim was completed.
Claim # ****************
***************
*********************************
************************************************
Office ************
****************************
CET - Client Experience Team
*********************************
************************************************
Direct ************ || Office ************
****************************
FIELD CLAIM REPRESENTATIVE
********* CLAIMS
AUTO-OWNERS INSURANCE
p: ***********************
--
Thank you,
*********************
Home Comfort Heating & Air
************Customer Answer
Date: 02/12/2024
I am rejecting this response because...please see my attached 8 page response to Home Comfort's response, they flooded my home, I have confirmed his insurance company's name this morning and have quoted his **** ************************* to clear up the lies that Home Comfort has listed. Please see attached. Please call me with any questions, ************. I need your help please resolving the costs of the repairs and his failed install. Thank you. *******************Business Response
Date: 02/16/2024
To Whom it may ******************** customer has tried to profit from this insurance claim since day one. She refused entry on the day of incident for my techs to clean, remove the wet drywall, and wet vacuum the carpet by locking the door and claiming the insurance company need to see the damage first. This was a $1000.00 *** repair and clean up if she would have allowed us in. We tried to take care of the customer, but couldnt have a sensible conversation with her, she continually stated that there was over $100,000 in damages and as the insurance payment reflects, there was not. One example,she wanted the boards removed from the attic, laid in her yard to be dried in the sun, the actual boards from her trusses that held her house up. She is looking for a free A/C. She was made 100 percent whole by the insurance company, all damage repairs, all her clothes were dry cleaned and $750 for a hair drier and curling iron. We didnt fight for one thing, and it was paid for in full. You can confirm this with *************** at ********************************* which used to be Nationwide years ago. Phone Number ************ or email ***************
Unfortunately, your system does not allow us to answer everything in full or submit the amount of needed documentation we have collected for proceeding to court with this customer. Under advisement we are refusing her offer,as she will still have the equipment (for free) and think she has an unlimited ability to make warranty claims and have fake proposals made up to be paid for by us.We have only one offer for this customer; ###### See Attachment #####Customer Answer
Date: 02/22/2024
I am rejecting this response because Home Comfort failed to install my new Comfort Aire AC system properly, they cannot be trusted. I am not tearing my AC system out after spending thousands of dollars to get it running safely due to Home Comfort's failed install on May 12, 2023 and second attempt to fix it in May 18, 2023. ************************* failed to communicate since last May 2023, we had a handful of items to review and he refused to respond. Please see the review attached from 8 years ago in Yelp, there is a second part to it I cannot attach but happy to send, same business address under Home Pros Heating and Cooling, ****************************************************** and it does not look like it was resolved. I have plenty of documentation if anything else is needed. I have attached Healthy Homes final bill that includes their invoice #1-5 that had to be fixed from Home Comfort's failed install. The passed permit is on the Mecklenburg County Permit website area, you will see that Healthy Home did the repairs. The license number for Home Pros ********************** and Cooling is under review. Happy to help. Thank you.*******************
Business Response
Date: 02/27/2024
See Attachment for response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.