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Business Profile

Vaporizers

Lola's Vape Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

This profile includes complaints for Lola's Vape Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lola's Vape Shop has 3 locations, listed below.

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    • Lola's Vape Shop

      674 Dellwood City Rd Waynesville, NC 28786

    • Lola's Vape Shop

      PO Box 834 Whittier, NC 28789-0834

    • Lola's Vape Shop

      623 E Main St Sylva, NC 28779

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/2/25 I took my vape which I bought at Lola's into lola"s to get new tanks for it. I showed it to the employee who sold me a pack of 3 tanks he said were for my vape for $20. I also bought some vape juice for $20. When I got home I put juice in 2 of the tanks and put on 2 of my vapes. They did not work. They were the wrong tanks and even looked different than my old ones. The next day I took them back and it was a different employee working. This one was very rude and did not even speak to me. I told him I was given the wrong tanks for my vape and he said he can't do anything about it or exchange them. I told him it was the fault of the employee though since he gave me the wrong ones and I can't use them. He said he still isn't going to do anything about it and said he could exchange the one that wasn't opened. He gave me one in exchange for it and he gave me the same wrong tank I was given the day before. I told him this and he said it was the right one for my vape. I put it on and showed him it didn't work. He said I don't know how to work my vape. I've had the vape 6 months and i can work it fine and showed him the old tank worked fine on it but not the ones they gave me. He said it's the right tank. I asked him to make it work then and he told me to leave. I have no money to buy the right tanks somewhere else and can't use the 3 they sold me

    Lola's Vape Shop is NOT a BBB Accredited Business.

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