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Business Profile

Retread Tires

Black's Tire #10

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Black's Tire #10's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** ****** and my husband is **** ********.
      We Purchased 4 tires from Black's Tires on 1/18/19. Carlos B***** (Manager of the store) gave us a warranty for 50,000 miles (Please see attached invoice), Due to Covid, our driving was very minimal and we did about 12,000 miles from the date of the tires purchase.

      Our vehicle failed the NC state inspection last month due to slashed tires; the inspection was done at the BMW dealer in Wilmington, NC. We immediately went to Black's Tires to resolve the issue. At first Carlos promised to honor the warranty and replace the tires. However, he said he will not charge us for the unused mileage, that is about 38,000 miles. That would have been a considerable discount. He promised to get back to us in a day or two. However, even after a week when he did not call us, my husband and I went to the store to speak to Carlos. He said since we failed to get our vehicle alignment after he installed the new tires, the warranty is now null and void. But, Carlos never mentioned alignment when he installed the new tires back in January of 2019. We consider this a breech of contract. Also we were his loyal customers for about 16 years
      Therefore, we purchased 4 tires from the BMW dealer for $1660.00 (please see attached invoice)
      We respectfully request that Black's Tires reimburse this amount.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/09/14) */
      Black's Tire Area Manager has contacted customer directly to discuss this issue and has come to a mutually agreed upon course of action. We appreciate our customer working with us to reach this decision and to resolve this matter.


      Consumer Response /* (3000, 7, 2022/09/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Black's Tire Manager said that he would issue a check for $1000.00 to resolve the dispute. However, I had to spend 1491.08 for a set of 4 tires. In addition, I had to spend $169.95 for alignment.
      In view of these expenses, I respectfully request that Black's Tire reimburse me the amount of $11491.08.
      Thanks & Regards


      Business Response /* (4000, 11, 2022/09/28) */
      After review with management, Black's will agree to the request and refund $1333.15. Refund to be mailed to the address on file.


      Consumer Response /* (2000, 13, 2022/10/03) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Black's Tire sent me a check for $1333.15.
      While it is less than what I paid for the new tires, I am accepting their offer. I see no point in dragging this issue any longer.
      I thank the BBB for their help in resolving this matter.

    Black's Tire #10 is NOT a BBB Accredited Business.

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