Complaints

This profile includes complaints for J.W. Hunter Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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J.W. Hunter Company, Inc. has 2 locations, listed below.

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  J.W. Hunter Company, Inc.

  2245 Nash St NW Wilson, NC 27896-1735

  
• 

  J.W. Hunter Company, Inc.

  PO Box 2107 Wilson, NC 27894-2107

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ************* Apartments in ********* ** and I moved out and the company refused to give me my deposit of $1642.50 back, I paid my deposit so I would be able to get it back to put on another place when I move out, company is saying that they deducted $75.00 for trash removal, $4.62 for 3 light bulbs replacement., Replace a globe in hallway light they charge me *****, replace shower rods in both bathroom for $51.60, why would i have to replace shower rods, replace carpet in living room and master bathroom for $1113.15 this is outrageous, my carpet was like new, i lived alone and there was nothing wrong with carpet and if carpet needed to be replace why did someone moved in my apartment at *********************** the very next week, no way they replace that carpet, then they charged me for bedroom#2 & 3 to clean carpet $67.50, they also charge me prorated July rent of $480.16, I was told by ****** that runs apartment that they had plenty of people waiting on my apartment from her waiting list, after all the deductions they still tell me I owe them $166.23, how is this possible, my rent was always paid on time, and my apartment was always clean, these people is such a fraud, and never like giving people their money back, i thought reason why we pay a deposit is to protect our selves from been scammed by the landlord, this is not right and i am sure you may have heard from other tenants from this landlord, i like to have my deposit return to me as i faithfully gave it to them.

  

  Business Response

  Date: 09/14/2023

  Dear ************,
  Thank you for taking the time to discuss your concerns with our office yesterday. As mentioned on the phone we do not own the property that you lived in. We manage the property for an individual owner. It is our responsibility as the property manager to charge for tenant damages. The money goes to the owner of the property to reimburse them for expenses they would not have had should the damage not occurred. We understand that not all damage is intentional, however we must go by the pictures and inspection report completed upon move out. We thank you for your understanding during the conversation.Please feel free to reach out to us should you have any further questions.
  Sincerely,
  **** ********* Hunter *****
  

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20590086
  
  I am rejecting this response because: my apartment was in perfect order and there was no damages, I want my deposit back, you will never have to ever worry about me wanting to move back in your property again, i am not satisfied, i want my deposit back.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at this address for over 5 years. I have always paid my rent on time and I have always carried renters insurance. Recently a person named **** ***** claims JW Hunter turned Richland Hills property over to her. No formal letter just a email from her. I want a formal letter from JW hunter saying they no longer control the Richland Hills properties.
  
  Find out why **** has charge me rental insurance when I have carried the same insurance for over 15 years. If this person knew when the date this insurance expired the she should have noticed that this insurance was paid in full 2 months before it was due. **** took it upon herself to charge me her insurance when she should have known I had a policy. I sent JW Hunter a copy of this policy. I also just to be safe sent this person a copy that was returned by USPS. I want a credit for $13.92 charged to me in error and I need a formal letter from JW Hunter stating they no longer control the Richland Hills properties. I never had this problem when Amy, who works for JW Hunter was manager. If BBB checks JW Hunter web site you will notice that it says to contact *** not ****.

  

  Business Response

  Date: 07/29/2022

  To whom it may concern,
  **** and *** both work for JW Hunter Company. *** was the
  leasing consultant for Ms. *******'s unit until recently. The property was
  reassigned to another office and **** is now her leasing consultant. We believe
  that this is a simple misunderstanding. We reached out to Ms. ******* and have come to
  an agreement with her.

  Thank you,

  **** ********* ****** *****

  Customer Answer

  Date: 08/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The Wilson, NC office no longer has control. therefore I should file the complaint on the Youngsville, NC office.  Does JW Hunter have two locations?
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 08/01/2022

  I spoke with Ms. ******* in reference to the rejection. She clicked this because she had further questions. I was able to answer Ms. *******'s questions.  We were able to come to an understanding and agreement.

  Thank you,

  **** *********

  Customer Answer

  Date: 08/02/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Doris *******