We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Home Rental

Magic City Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Rental.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a property owner who contracted Magic City Management in *****, ** to manage my rental property. Throughout 2023, they collected rent from tenants on our behalf. However, they failed to remit over $13,000 in payments owed to us during that time.I have email correspondence, account summaries, and banking records that clearly show the missing payments and our repeated attempts to request resolution. Since late 2023, Magic City Management has stopped responding to emails, calls, and other attempts at communication.This is not an isolated incident I have recently become aware that other property owners have experienced similar issues. A civil lawsuit has also been filed against the company.I am requesting that Magic City Management immediately pay the outstanding $13,000 owed to us, and provide written confirmation of this payment.If this matter is not resolved promptly, I will continue pursuing legal action and reporting to the appropriate consumer protection authorities.I am happy to provide documentation upon request.

  • Initial Complaint

    Date:03/15/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I have been renting at our current location for 9 years and the Owners of the building dissolved their Contract agreement with Magic City Management and entered into a new Lease Agreement with us using their own Business ****** Property Rentals. We would like you to force Magic City Management to cancel the fictitious Bill invoices their sending us and contact the ************************* about it.

  • Initial Complaint

    Date:11/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I terminated my *** with this company due to repeated issues, including late rent payments, lack of timely maintenance, poor communication, and inadequate record-keeping. They renewed leases without my consent, deducted maintenance expenses without providing receipts or invoices, and consistently delayed rent payments. Additionally, they neglected to address tenant maintenance requests promptly, withheld several months rent payments, and failed to return a tenants security deposit. I do not recommend their services.

  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a rental property that is being managed by the mentioned business. They have been late paying me the rent almost every month and now have 3 months of rent and have stopped answering any forms of communication. I spoke with the tenant to see what was going on and the property manager responded to them and is ignoring me while keeping my money. I emailed a termination of contract and requested the money owed and still no response. I am wanting them to give me the rent they are holding and the first and last months rent that was given when the home was first rented so I can move to another property management which amounts to $9,750. I have documented emails, texts, and calls from myself to them with no response for months.

Magic City Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.