We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trucking

Cross Country Freight Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking.

Complaints

This profile includes complaints for Cross Country Freight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cross Country Freight Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a bathtub through ****** for our homebuild on November 1st. ****** contracted ************** to deliver. **** then transferred the bathtub to CrossCountry Freight Solutions. Around the end of November we contact ****** and **** as we have not received the bathtub. They notify us that they have transferred the tub to CCFS and that it will be delivered within the next few days. Expected delivery date comes and goes no tub no contact but they put on the tracking with ****** that "the customer requested a reschedule of the delivery date". Completely untrue. We contact them again and are told it will be delivered within the next two days. Again no delivery and no contact with us. We call CCFS and are told they have no record of our package?! Then ****** calls them and our package is supposed to arrive the next day. Rinse and repeat three more times. We contact them and are told our package is lost.. ****** contracts them and are package is scheduled to be delivered the next day..This has delayed our home build potentially costing us thousands. We are paying more rent and construction loan payments as interest rates are rising. So shame on you CCFS. Your customer service is not only poor, you lie and cost innocent hard working people a lot of money and a lot of headaches.

    • Initial Complaint

      Date:12/02/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two pallets of shipping envelopes from a supplier who unfortunately used Cross Country Freight Solutions *****************. It has been almost a month and I am still waiting for them to deliver my envelopes ! I have been emailing and calling several people at CCFS ******** for the past 3+ weeks. Every week they give me an excuse why they did not show up. I have been getting the run around for weeks now and I am at my wits end with them ! I get excuses like, the driver ran out of hours and had to return to the terminal. What ? Three weeks in a row ?? My supplier even calls and emails them and makes appointments for them to deliver to me and they still do not show up ! Hard to believe that they are still in business with their terrible delivery service ! The way they are treating me is borderline fraudulent.
      I NEED MY DELIVERY !!!
      Can anyone help me get the product delivered that I paid for ?

    Cross Country Freight Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.