Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new car from them in Oct of 23. Beginning March of 24 we have been in and out of the shop to date. Starting in March we took the car in because we noticed it had worn the tires so bad wires were showing so we had to get new tires. Took it in said we knew we would need an alignment but that we wanted them to check everything out. They claimed to have checked everything and it needed new struts. Get it back and it pulls bad. Take it back in and it is out of alignment again. After 4 times back and forth because of the alignment not being right and **** saying he didn’t like how it was driving and he couldn’t figure it out. Yet he still had us drive it away. Claimed it had to do with recalls. So we take it to another dealership for recall work and they said the issues we were having had nothing to do with recalls. So back to midway. After **** treating me like I didn’t know what I was talking about because I was a female, we got it back in the shop and they replaced the rack and pinyin! Shortly there after they had to replace the ball joint. After so many issues and now ahaving steering issues again. I take it to another dealer just to be told it had to go back to midway because the rack and pinion needed replaced. Not sure they actually replaced it the first time. I had to pay $159.50 there for them to tell me that and it was under warranty but midway refused to do right thing and reimburse that. I have asked well over 20 times for the owners contact information or for them to have the owner contact me and they refuse. I want the owner to know of all the hassle we have had in a vehicle we bought barely a year ago,how they refused to let me contact the owner, and they refuse to make things right. The most awful experience every. Having been in management I know when a customer wants to talk to the top dog, you make it happen. Not these guys. I’d like to see them do right thing refund the 159.50 and pay for the time most spent dealing with this.

  

  Business Response

  Date: 12/12/2024

  Follow-up on Your Recent Experience with Your 2011 Hyundai Santa Fe

  
  Dear ***** *******,
  Thank you for reaching out to us, and I sincerely apologize for the frustration you’ve experienced with your 2011 Hyundai Santa Fe. We understand that vehicle repairs, especially unexpected ones, can be inconvenient and stressful, and I want to ensure that we addressed your concerns thoroughly.
  While I recognize that having to pay a deductible can be frustrating, we would like to reiterate that the service contract you purchased covers a limited scope of repairs, with the deductible being a standard part of that coverage. In the case of your recent alternator issue, we did step in to cover the $100 deductible as a gesture of goodwill, as we strive to ensure your experience with us is as positive as possible.
  We understand that you feel the responsibility should fall on us for the cost of the repair. However, as a used vehicle dealership, our responsibility extends to selling you a vehicle that is safe and functional at the time of purchase, as well as offering service contracts for additional peace of mind. While we are unable to absorb the full cost of the repair, we hope that the assistance we've provided so far demonstrates our commitment to your satisfaction.
  We truly value you as a customer and would like to continue to support you with any future needs or questions you might have. If there is anything else we can assist you with, please don’t hesitate to reach out.
  Thank you for your understanding, and again, we apologize for any inconvenience this situation has caused.
  Best regards,
  

  ***** ********
  General Manager
  Midway Auto Dealerships

  
  
  

  
  

  

  Business Response

  Date: 12/13/2024

  Thank you for your notification regarding the complaint filed by ***** *******.

  We have made every effort to resolve the matter to the customer's satisfaction, including paying a recent $100 deductible for the replacement of her vehicles alternator. Despite our best efforts, we have been unable to reach a mutual agreement with the customer.
  We take customer concerns seriously and regret that we were unable to satisfy this particular case. We remain committed to improving our services and will continue to work diligently to resolve any future issues in a fair and timely manner.
  Please let us know if any further information is required.

   ***** ********

  Midway Auto Dealerships

  Kearney, NE

  Customer Answer

  Date: 12/16/2024

  
  
  Complaint: 22559101
  
  
  
  I am rejecting this response because:
  
  
  I am wanting means to contact the owner of the business. The general manager has NO concern over ALL THE TROUBLE WE HAVE HAD WITH THIS VEHICLE THAT HAS BEEN IN AND OUT OF THEIR SHOP SINCE March!!! All I am asking for is the contact information for the owner. I would even be satisfied if the actual owner contacted me. They have all my contact information!
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a vehicle from Midway in March of 2022, a month and a half after I bought it I was having problems shifting the vehicle and computer communications. It wasn't driving right and was dying on me at idle. I took it back to midways and they cleared clutch memory codes and told me nothing else was wrong and they couldn't find the problems I was talking about. I had called them back and told them I was still having problems and they said last time they couldn't see what I was telling them. I recently have had to take it to two other shops and I'm now about to spend over a grand to fix problems with my shifter that midway "couldn't find" or didn't want to deal with because they refused to tell me I had an actual problem with my Jeep. I don't think it's fair I pay that much for my vehicle to get fixed that I had bought not even a year ago. There is no reason I am having this many problems with my vehicle and midway has been ****** through the entire experience and I am over it. I would like to be paid back for the damages on my vehicle and the mechanic work I am having to do to it.

  

  Business Response

  Date: 02/07/2023

  We are unable to locate this customer in our database at either one of our stores. Can you please provide us with some additional information?
  
  Year, Make, Model and VIN of the vehicle in question
  
  Name that the vehicle was purchased under
  
  Latest repair order number

  Customer Answer

  Date: 02/07/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  The name the vehicle was bought under would be Wayne ***. It is a 2014 Jeep ******** ********.

  

  Business Response

  Date: 02/08/2023

  We just tried to reach out to Abigail regarding her concerns with the vehicle she purchased from our dealership on 3/17/2022. I do have records of it being in our shop on 3/29/2022. I'm unable to find any other correspondence after this date regarding any ongoing performance issues with the vehicle. We're happy to discuss any further issues and will be awaiting Abigail's return call or text message.
  
  Thank you
  
  Heath ********
  
  General Manager- Midway Auto Dealerships

  

  Business Response

  Date: 02/10/2023

  I just spoke with Abigail. She is picking up the vehicle today from another repair facility. Hopefully the stated issues are resolved. We're going to follow up after the weekend and see if the vehicle is operating correctly. We will then talk further with Abigail and discuss possibly helping her with a portion of the repair to the Jeep ********.
  
  Thank you

  Customer Answer

  Date: 02/13/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  The Jeep still doesn't run completely normal, I'm not going to be responsible for all the financial burden from a Jeep Midway sold me not even a year ago that they told me was fine and they didn't know what else to do after I had brought it back in. I have had way to many problems with this Jeep.

  Customer Answer

  Date: 03/09/2023

  They have not made good faith in trying to help me with my jeep. I shouldn’t be responsible in paying for problems I asked them to fix a long time ago. He said he would look into helping pay and hasn’t. And it still isn’t acting correctly. 

  

  Business Response

  Date: 03/17/2023

  I contacted Abigail *** on 3-15.

  She had an appointment scheduled previously and she did not make it in due to the weather.

  She had not called to reschedule, so I contacted her on 3-15 to reschedule an appointment.  We scheduled an appointment on 3-23 at 9:30am.

  I informed her that we would most likely need to keep her vehicle a few days for diagnosis and repair.  I assured her that if we had a vehicle available, she most definitely be given a loaner for that timeframe.

   

  

  Business Response

  Date: 03/24/2023

  Abigail *** was a no call no show for her appointment that I set for her in our service department for 3-23-2023.  Kurt *******, our Service Manager contacted her 3-24-2023 to reschedule yet another appointment.  He spoke with her and rescheduled her for 3-29-2023.  They talked at length about the issues she is having.  She stated that the issues she is having with her vehicle are only occurring about once a month.  Kurt advised her that it will be difficult to determine what the issue is with her vehicle unless we can get it to act up while we have it.  

  Kurt also requested that she bring in all of her invoices from the other dealerships who have looked at the vehicle so we can see what repairs they have completed.