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Business Profile

Auto Listing Services

National Vehicle
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 30, 2024, we signed on with ******************** paying them the sum of $599. The saleswoman was very good at her job and called me repeatedly until we signed and paid them the fee. We were promised a weekly check-in call to go over any offers, etc., however, there has not been ONE INQUIRY OR POTENTIAL BUYER!! During our conversation, the saleswoman decided on our asking price saying that she could sell it for far more than we could. We were having conversations with a local dealer selling it on consignment, and she promised us that it was a horrible idea. We went with her recommendation because this was her job, and she knew her market better than we did. We believe this company is guilty of gross misrepresentation and would like a FULL REFUND of the money paid to them. We took all the pictures and did all the work to actually list our RV, all they did was copy and paste some pictures. Finding our RV on any of these websites is a nightmare to say the least. We have a very nice RV, and we are confident that we can sell it on our own. I have not received one email from this company in regard to our listing, protentional offers, or anything since we paid them this fee.

    Business Response

    Date: 01/14/2025

    This has been resolved directly with the customer. 

    Customer Answer

    Date: 01/16/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 11, 2023, I signed on with NationalVehicle.com, paying them the sum of $599. I must say the saleswoman was very good at her job. I basically was “Promised the Moon” but was delivered NOT ONE INQUIRY OR POTENTIAL BUYER!! During our negotiations the asking price was established by saleswoman’s comments that I could sell for thousands more than I had suggested. I went with her recommendation KNOWING she knew her market better than I did. In the first month or two I suggested an asking price reduction which she cautioned me against. “Go slow,” she said! Long story short, as time went on I couldn’t even find my RV Listing among their HUNDREDS of “guaranteed listings until SOLD” approach of advertising! I got ONE potential buyer from National Vehicle which was a fraudulent caller that supposed “Slipped” by their faulty screening process which was the WHOLE sales pitch to bring me only SERIOUS VETTED POTENTIAL BUYERS!! I believe this company is guilty of gross misrepresentation and would like a FULL REFUND of my money paid to them. After much studying of the market, using **********, ******** *********** and ** ******* going thru TONS of scam & fraudulent screening myself, I JUST sold my RV at 10k less than National Vehicle’s suggestion. I have a very nice RV, I was just NOT in a competitive market with a competitive price!

    Business Response

    Date: 03/26/2024

    We are sorry to hear that your experience did not meet the expectations. We do our best in providing the right exposure and helping all of our customers have an accurate price on their RV. With that said, we have spoke directly with the customer and found a resolution. 

    Customer Answer

    Date: 03/29/2024

    I have spoken with representative of National Vehicle and waiting for delivery of check/refund promised to be issued and mailed to my home. Upon receipt, I will “reevaluate” my original statement at BBB and bring up to date.

    Customer Answer

    Date: 03/30/2024

    I have talked with National Vehicle representative and they mailing a Refund Check. As soon as I receive I will come to this link and complete my complaint information. Thanks

    Customer Answer

    Date: 04/03/2024

    I received a call from ***** *******, President of National Vehicle asking specifically what “short comings” I felt were instrumental in my negative review. We talked, ***** seemed truly interested in identifying the issues and correcting them. I was impressed with his genuine concern and am happy with the outcome.

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