Complaints

This profile includes complaints for Speedway Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speedway Motors

  340 Victory Ln Lincoln, NE 68528-1501

  
• 

  Speedway Motors

  PO Box 81906 Lincoln, NE 68501-1906

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On6/9/2025 did a purchase with a guarantee delivery date of 6/13/2025 for a father's day gift. On 6/14/2025 i did not receive the package and i contacted them, i was not hearing back from them. I submitted a claim with fedex and they replied with my package is either lost or misplaced and to contact the seller for a refund. I show them the fedex results and they still denied my refund. I needed my money back to purchase the item else where i had to contact my credit company to step in.

  

  Business Response

  Date: 06/24/2025

  Subject: Credit Refund Confirmation
  Dear ******
  Thank you again for your order and we sincerely apologize for any inconvenience that this delay in delivery and lost package with the shipper has caused.   We’re writing to confirm that your credit refund of $239.51 ********* has been successfully processed on our system. Once the credit card company closes the dispute and notifies eBay of their decision, the refund process will be completed.
  Please note that the timing of this final step depends on your card issuer’s review process. We recommend keeping an eye on any updates from them or eBay.
  Best regards,

  ***** ********

  Speedway Motors

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on their website and placed an order for a front frame assembly and a front suspension kit. When I went to check out there was nothing about additional shipping charges. Two days later I looked to see if it shipped yet and it was on hold. I called their customer service and they told me I had an email I had to respond to. The email stated I had to pay $443.80 in shipping because their system made an error and didn’t add that cost. I complained because it states on my order “Free Shipping”. Another person responded to my email and said that they wouldn’t ship is for free and basically wanted to pay the $433.80 or to cancel my order to let them off the hook for their websites error. I responded that it was not my problem their website made an error. But I was willing to work with them some as I am a business owner as well. Her response was that they could split the order and ship the frame freight for $358.75 and the rest as free shipping since it qualified as free shipping. So after getting that email and seeing that they were attempting to charge me a $75 freight charge for something that they admit didn’t need to be shipped fright I am reaching out to the BBB. This type of business practice is ridiculous.
  I have attached screenshots of the emails I referenced.
  I am still willing to work with them on the freight charge but after them admitting that they were going to send them both freight and charge me even though one was admitted by their representative as being free shipping, I think they should cover half the freight charge.

  

  Business Response

  Date: 09/17/2024

  To whom it may concern,

  Our customer, ******* ******* submitted an order to our company via our website for the Must II front crossmember assembly * ********* which requires shipping via truck/LTL common carrier.  It is too large to ship via UPS/Fedex etc type carriers. In addition to this item, ******* also ordered the front suspension kit * ********* which had a backordered component at the time of the order.   This complexity of the truck ship item contained on the order in addition to the backorder, caused our website to default to a 'To Be Determined' notation under the Offered Shipping Quotes section for ******* at the time of check out as systemically intended.  The price was listed as TBD, with the $0.00 amount listed under the charges field.   As such, our CX department / agents then reached out to ******* via email to provide our lowest or best value truck shipping quoted option for ******* once we were able to calculate with the assistance of our LTL/Truck shipping team for the actual charges necessary to deliver the front end crossember and suspension kit to our customer.   ******* then chose to cancel this order at that time due to the truck shipping costs then quoted for order fulfillment.  ******* then subsequently submitted a new order via our website on 9-2-24 under order * ******** for the front suspension kit only and decided to not order the front crossmember at this time. The front suspension kit ordered qualifies for free shipping, the order was filled and shipped in 6 boxes via Fedex to *******'s address on 9-3-24 and was delivered on 9-7-24 with no shipping costs incurred by our customer for this order.   

  Customer Answer

  Date: 09/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This is an evasive answer. The employee in the attachment admitted that the suspension kit was already supposed to ship free. This is another example of speedway motors trying to avoid admitting that they attempted to fraudulently barge me freight shipping on something that was supposed to be free shipping. You can’t make up this level of deception. 
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 09/18/2024

  To whom it may concern, in summation, our website at the time of check out when the order was placed and submitted, clearly noted that the shipping charges where to be TBD for the price of the shipping on the order.    The website clearly noted that the item being ordered on the product page indicated that it required a Truck Shipping requirement.  The website in our Help Center/FAQ section clearly defines our free shipping policy in addition to how that relates to any item requiring Truck Shipping which in turn excluded this item from qualifying for free shipping.    

  To assist our customer, our team earlier today has reached out directly to our customer via phone to establish contact with our customer support team in order to come to some middle ground / resolution as to what we can further assist our customer with as to any further order or purchase of this item.    We are now waiting for our customer to contact us directly so as to assist them further.  

• Initial Complaint

  Date:04/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a cross member and paid for faster shipping to keep cars moving through the shop in a timely manner. Only to receive the package that has been torn open and taped back together several times. Opening immediately to find one of the two flanges missing. Call to explain the situation that it was ordered so I can receive it quicker and if they could just send me the small part in an envelope so I could keep things rolling as I should rather than waiting until the following Monday to re-order and having the vehicle set on the lift all weekend. Now I paid for my shipping and my part. The fault is on your end not mine but yet I’m the one having to deal. I ask if they could just remove one from another box mail it to me and problem solved. Their response was “oh we can’t do that” I work to satisfy my customers you should do the same. I know how these things work I worked in a speed shop for years and things like this happen and we would easily resolve by doing just as I suggested. My business will be going elsewhere if I can’t get what I pay for!!!!! Have a nice day!!! This should never have gone this far!

  

  Business Response

  Date: 05/01/2024

  Hello,
  

  We
  reached out and left a message (he didn’t answer) with our apology for our
  failure to ship them out as necessary earlier, and we noted on the message that
  we have refunded him in full for the part (cost is minimal) and the shipping
  and applicable taxes to allow him to receive it at n/c from us as a good
  will/apology for this inconvenience.  We are also sending him via air
  shipping / expedited the needed pair of mount brackets originally
  shorted/missing.

  Thanks
  

  **** ******

• Initial Complaint

  Date:04/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on this companies website late Monday morning and paid extra for expedited shipping. I was then able to find the part elsewhere so I called Tuesday morning first thing to have the order cancelled but was told they could not because it had shipped already. Mind you I had not gotten any shipping notifications or emails with a tracking number to support the fact that the package had actually shipped until after said phone call. Looking at the tracking the package has not even left the building and is somehow supposed to be here tomorrow. Called the company and was placed on hold for over 10 minutes and the customer service was terrible. I paid for expedited shipping and yet the package will not arrive on time. I want a full refund ASAP or I will be contacting my bank to refute the charge. Order ********

  

  Business Response

  Date: 05/10/2024

  First time customer which
  placed this order on the website at 9:40pm on the 1st.  
  They did select 2 day delivery which showed them it to be delivered on Thursday
  Apr 4 (screen shot below)
  Order was printed on system
  4-2-24 at 7:49 am, was verified at 8:59 am and was shipped / iced on system
  (which then  doesn’t allow it to be changed/canceled on system)  by
  the shipping team at 10:12 am on 4-2-24. 
  The customer called us at
  10:49 am (30 mins after it was shipped on system – screen shot of call time
  stamp below) asking it to be canceled.   Being already shipped on
  system 30 mins earlier, we were not able to cancel the order, but the customer
  is correct that they would not have received the ship confirmation email at
  that time, it would have been sent to them later that same day later in the
  day.
  
  In the end, we had the
  customers order processed and shipped on system before they contacted us. 
  The order which was due to arrive on the 4th was subsequently
  delayed in transit by ***** and the delivery date was moved back one day to the
  5th.   We would have refunded the customer their shipping
  with it not being delivered on the 4th.  But because the
  customer requested it to be returned / refused or they were going to dispute it
  with their card company, we processed a return to sender on the package. 
  The package was returned to us and we processed a full refund to the customer
  on 4-18-24 on credit memo C-1061729
  
  At this point the customer
  has been fully refunded for the order.

  Customer Answer

  Date: 05/10/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: your customer service is terrible and you will be out of business soon. 
  
  
  
  Sincerely,
  
  
  ********* ******

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kit from Speedway for my vehicle and paid $1282.39 and I received the wrong parts.

  

  Business Response

  Date: 05/06/2024

  We have refunded in full the customer for all the parts that the customer wanted/needed to return in addition to we took care of both of the outbound and return shipping costs as well. This customer has been made whole with the refunds processed on our end for him as of today.
  We contacted him last week with regards to this BBB ticket and the customer confirmed he kept the other parts from the order and thus, with our refunds processed for the returned parts, he has been refunded in full as to what he expected and has no further expectations or requirements from Speedway Motors as of this time.
  
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an automobile radiator from Speedway Motors on September 19, 2021, order *********. The invoice amount was $426.99 plus $37.77 tax and $17.36 shipping for a total of $482.12 paid on a credit card. It was installed on my vehicle shortly after receipt. In early November of this year (2 years 2 months later) the radiator developed a major leak along a soldered seam between the core and a tank. Less than 1000 miles had been driven at the time of failure. This was caused by poor workmanship in soldering the seam to the core during manufacture. I took it to a local professional radiator shop for repair and was told it could not be repaired satisfactorily due to the substandard quality of materials and workmanship used to construct it. They also pointed out other areas where it was starting to show deterioration towards eventual failure.
  
  I contacted Speedway to request warranty support and sent them pictures showing the failed seam. Their initial response was their vendor would not honor their product beyond 2 years and could not help me. I pursued it with them and their next offer was a courtesy discount of $150 towards a replacement identical product (which is now close to $100 more than my original purchase price) leaving $380 plus tax and shipping my responsibility. My response was this is unsatisfactory and I do not want another inferior part but would accept a pro-rated refund of $381.81, which they subsequently declined due to their vendor not backing the product.
  
  I am a customer of Speedway, not their vendor. I believe Speedway should refund me the amount requested (if not the full purchase amount) and it’s their responsibility to attempt to recoup that from their vendor. The failure was not caused by anything I did or did not do and it’s unreasonable to expect or accept failure after only 2 years and less than 1000 miles.

  

  Business Response

  Date: 02/02/2024

  Hello,

  Customer placed this single order on 9-19-21
  for this radiator (not our brand/it’s a buy/sell sku – warranty is thus handled
  by manufacturer) shown in attachment. It has a 1 year
  manufacturer warranty provided by our vendor. The customer used it for 2
  years plus. Knowing it was out of warranty, as a good will gesture
  at a cost to us in order to assist the customer, we offered him a new
  replacement at a significantly reduced price, of which he had no interest
  in. As such, at that point, there are no other options
  we have at this time.

  Speedway Customer Experience notes are attached.

  Customer Answer

  Date: 02/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It took Speedway 2 months to respond to my BBB complaint.  I also wrote a negative review of the product on their website that was never published.  At this point it’s clear Speedway is not concerned about its customers as it continues to offer an inferior product for sale and/or back it if it fails prematurely.  They place more value of their vendor than me as a customer.    I’m out $500 for a product that should last a decade or more and tens of thousands of miles, not 2 years and less than 1,000 miles.  I simply won’t do business with them again.
  
  Sincerely,
  
  
  
  **** ****