We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

U-Stop Convenience Shop
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for U-Stop Convenience Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

U-Stop Convenience Shop has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to get gas pay at the pump. Put 20.01 in and they charged my card 76.00 and that is literally every dime in my account.

      Business Response

      Date: 04/22/2024

      Dear *****

      We received correspondence from the Better Business Bureau that you had concerns about your last credit card transaction at a U-Stop.  It is my understanding that you fueled up with $20.01 however the amount being held is $78.00 on your card.

      First, we understand that this can be a very big concern for our customers.  When using a credit card at any dispenser, your Bank will put a hold - PENDING - on a certain amount, depending on what you are charging.  It typically takes your Bank 2 - 4 days to take to release the funds being held.  

      In order to avoid the Bank holding "pending" funds, you can go into one of our stores and Pre-Pay.  Then the Bank will hold only the Pre-Paid amount.  The other option is to use your debit card.  The Bank typically will only hold a $1.00.  

      The reason your Bank has these measures in place is due to safety issues and deterring thieves from scamming sales.  If you want to adjust your pending amount, or need the "Pending Funds" back into your account more quickly, you will need to contact your bank.

      I hope this helps clear up the concern as to why additional funds are being held.  

      ***** *********

      U-Stop Convenience Shops

       

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to store on 8/10/22 and while completing transaction the store computer disconnected (have receipt to prove this). Employee and assisted manager said that transaction did not go through and they rang up items again and had me swipe card. Both transaction posted and bank confirmed. Called store and assist manager told me if both are still showing posted in morning that I could come in at 7am and she would revise charges. I got print out from bank and went in for her to say she is waiting on district manager Becky because she is the only one that can revise charge. She took my number to have Becky call me. I called to follow up on this since I didn't not get a call and Becky said that ************* told her that she tried to refund the money and my bank declined the reversal (bank does not show any reversal). When I called *********** 800 that handles the transaction they said that they can see the transactions but I would need to dispute it with my bank. I called u-stop corporate and talked to Stacy which said she would reach out to to them and confirm charges and refund but then she emailed me saying they only found 1 charge for $*****. I called accounting and they said they see both but the $***** was in "limbo" and that I would have to file dispute with my bank. I lost money, time and gas to get the ring around for a small amount of money.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 8, 2022/08/24) */
      This was a dispute between Kalissa and her bank and one where we just need patience for the flow of funds to go thru its process.

    U-Stop Convenience Shop is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.