Reviews

Review Details

• Review fromJeremy C

  Date: 02/07/2024

  1 star

  Jeremy C

  Date: 02/07/2024

  I was sent there from my virtual PCP in 2023. I was excited to see a dermatologist (my first specialist) that I had been waiting for a year. After driving an hour one way an arriving at the appointment, I soon learned it was about getting me in and out as quickly as possible with unanswered questions. The Doctor said "if I have to remove anything it will be very expensive". I assumed he was trying to talk me out of services I thought I drove there to receive a small surgical extraction or a freeze method. I took it as bad customer service and had lost hope in seeing another specialist. I received a 30 dollar bill for a copay after asking the desk before I left if there was a copay or anything else I need to do and I was told everything is good and was free to go. I will not step foot into that Dermatologist office or any in the future. Sorry but this was my experience.
  Mr. C****

  Dermatology Associates Of Lincoln

  Date: 02/15/2024

  Jeremy, thank you for sharing your feedback with us. Our mission is to provide superior dermatologic services rooted in family values and mutual respect. In respect of you and your privacy, it is not appropriate to discuss your case over this public platform. I am happy to have a private conversation with you. Please call me at 402-413-7460. And if you still have questions about your treatment plan, please let us know what those questions are so that we can answer them for you.
  Janel Fricke, Practice Administrator

• Review fromGene H

  Date: 10/21/2022

  1 star

  Gene H

  Date: 10/21/2022

  I had scheduled an appointment for the morning of 10/06. I had a sinus infection and scheduled a Doctors appointment for that same morning. I contacted them early on 10/06 and that I needed to reschedule the appointment. I got a bill for $50 for "professional services" from them. I contacted the Billing office and explained that I had a conflicting doctors appointment and that I called that morning to explain that I needed to reschedule. The Company representative informed me that their practice bills everyone if they inform them a cancellation less than 24 hours before the appointment. Seem unfair that they still bill you if you're sick, have a conflicting doctors appointment and can't make their appointment.

  Dermatology Associates Of Lincoln

  Date: 10/26/2022

  Gene,
  
  It is standard practice for physician offices to charge patients a No Show fee when patients don't show up or cancel/reschedule last minute. This is because there is not enough time to schedule another patient to fill that time slot. Empty appointment times equal lost revenue.
  
  Our office charges a $50 No Show fee when a patient does not show up, or they cancel/reschedule their appointment without providing a 24 - hour notice. If a patient explains to us that they cannot come in because they are sick, had a car accident, etc. then we will waive the fee.
  
  I checked our records and this is the first time we have heard that you missed your appointment because you were ill. I will go ahead and waive the fee for you. I hope you have recovered from your illness. Please call me if you have any questions. I can be reached at ************.
  
  Sincerely,
  Janel ******
  Practice Administrator