Reviews

Review Details

• Review fromLisa G

  Date: 07/31/2024

  1 star

  Lisa G

  Date: 07/31/2024

  Why does the Havelock area continue to have slow response to outages than more affluent sides of Lincoln. We moved to Havelock because of the welcoming appeal, and it is gaining many working professionals like me. Pretty sure they do not want to replace everything in their refrigerator or freezer when the power is out for 5 plus hours. Do better.
  

  Lincoln Electric System

  Date: 08/05/2024

  Lisa - We know power outages are stressful, especially when they last long. LES prioritizes power restoration efforts on what will bring the greatest number of customers back on at once, not by location or neighborhood. Once critical infrastructure and areas of largest impact are identified and restored, we address isolated cases, such as individual homes and businesses needing equipment repairs or tree removal. The 80+mph windstorm caused severe damage to powerlines and trees, leaving more than 30,000 customers without power in and around Lincoln. The storm's severity was not average for our area, and crews worked day and night to safely and quickly restore power to our city using our restoration plan, which is reviewed here: https://www.les.com/outage-center. Please get in touch with us at [email protected] or 402-475-4211 for more information.

• Review fromJamie S

  Date: 06/16/2024

  1 star

  Jamie S

  Date: 06/16/2024

  They profit off of the vulnerable and capitalize off of a necessity. I subscribed to auto text messages for when bills are due. I signed up for LES over the phone with a representative. I made a payment over the phone for 150.00 via online bill pay. I lost my debit card and had to get a new one so the payment didn’t go through. I received one notice in my messages online, so I didn’t see it. Why I signed up for text alerts. Texts alerts stopped. Didn’t think much of it until I come home to my electricity out. I called to see what was going on. The lady told me my payment was rejected and I had 3 minutes to make a payment. Obviously I didn’t make it. I suffer from severe anxiety and autism. I called the next day and they told me I needed to pay a certain amount $270.00. Which I did and try explain the sit. The woman gaslit me and said she saw me checking my balance. Yeah I was trying to pay bf 5. So I could see in the dark. Now they’re charging me another 250 the following month. This should be criminal. We pay taxes for them to provide a service. I can’t even afford food, weigh 110 lbs, have autism, and they are trying to take a full paycheck for a 600 sq ft apartment. They can see this was a bad situation of events but refuse to be kind in anyway. Talking to the representatives made it feel like they almost enjoyed hearing me struggle. LES really helped me physically see and feel that companies like them DO NOT care about providing a service to humans, it’s about taking advantage of a necessity people need.
  

  Lincoln Electric System

  Date: 06/17/2024

  Jamie - We are sorry to hear you had a bad experience. If you could send a message to [email protected] with your service address, account number, the approximate date and time of the call, the phone number you called from, and any more information about the situation, the appropriate department will investigate. We'd really like to help you resolve this issue. As a not-for-profit, publicly owned utility, our team prides ourselves on serving the community. We hope you will have a better experience with us moving forward.