Complaints
This profile includes complaints for Core Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 23, 2025 around 4:15pm I cam into Core bank on 168th & Q St. in Omaha, NE to withdraw a cash advance from a prepaid card from work. The amount of the cash advance was $5,883.84. After giving the teller my request along with my card he left and went around the corner to the back, where I am assuming is where they keep the cash advance machine. When he returned he gave me a PART of a receipt and stated that was all that printed out and that it declined the transaction. I proceeded to call my card to figure out what the problem could be. They stated that on their end they saw the charge and that is was pending so I could not access my funds until the pending charge dropped off. They advised me to wait until 1/31/25 for this to happen. This was very frustrating as this was all of the money in my account. I then made multiple calls up to the bank and the card throughout this time to get this solved. It wasn't until 1/28 until I was told that it was no longer pending, put it was processed.
The bank did not give me any money and continues to say that the transaction was denied on their end, however the money was taken from my account and is reflected as a completed transaction.
I am missing almost $6,000 and would like this solved as soon as possible as I have already waited for a solution fro almost 2 weeks. If I do not have any resolution by 2/7/2025 I will be taking this further and will have to file a police report.
Business Response
Date: 02/04/2025
Thank
you for reaching out and bringing your concerns to our attention. Our Director
of Retail Banking is reviewing the matter and will provide you with an update
as soon as possible.
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