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Business Profile

Bank

First Savings Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for First Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Savings Bank has 11 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Lashay M

      Date: 03/26/2025

      I’ve had my First Savings credit card account for a little over three years and have consistently paid for their Credit Protection benefit on a monthly basis. Recently, I discovered that my account was reported as 60 days late to the credit bureaus for April and May 2024—despite being actively covered under the Credit Protection Plan from November 2023 through July 2024.

      I contacted First Savings and spoke with a manager named Jessica to resolve this issue. Unfortunately, the experience was extremely disappointing. I explained that I was under active protection and that their own policy states no negative reporting should occur during this coverage. Jessica, however, dismissed my concerns and stated that no credit adjustments would be made, claiming the report was accurate. She spoke over me, refused to let me finish my explanation, and showed no willingness to listen or investigate further.

      The fact is: if the benefit was active and I met all the terms, then reporting me late is not only unfair but in violation of the protection policy. The lack of accountability and professionalism shown by their management was deeply frustrating. Once this account is paid in full, I fully intend to close it and cancel the Credit Protection Plan, as it has proven to be unreliable and ineffective.

    First Savings Bank is NOT a BBB Accredited Business.

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