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Business Profile

Party Bus Rentals

Party Express Bus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Bus Rentals.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ariel D

    Date: 06/14/2023

    Worst business. I rented a bus for my wedding and the bus broke down. We were a half hour late to our wedding reception causing us to miss out on our dollar dance, which would have been a good chunk of money. We had to have at least 8 different people leave the reception to pick us up. When I called to ask for money back they said they had a bus to get us but we had all left by the time it got there. The bus had been broken down for at least a half hour before people started to come get us. We had another person go back after everyone else to make sure everyone had a ride. No one saw the bus. The owner said he was showed up about 30-40 minutes after he got a call. No one saw him either. I called and talked to the manager. I explained why I was upset and he said I was being very rude. I did have a tone but was not raising my voice. He said that he was going to have the owner deal with this. The owner mansplained how busses overheat in the summer. In my opinion, if your bus overheats, it should not be driving people around for a 2 hour time slot in the summer. The contract said they "will make any effort to resolve the situation by providing alternate transportation or a refund solely at the company's discretion. Neither of those happened. I called upset, I admit I did end up raising my voice at the end because of how rude they were to me. He said that if I were to dispute this with a credit card company he would take me to court and have me arrested. Then he continued to hang up on me. I would have been ok if they had handled this in a better way.

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