Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Senior Citizen/tenant at Nobility Point. February 2024, I had mistakenly sent 2 payments of 196.00 each to Nobility Point by using their portal system. I was never given full credit to my account in March/April or May due to my overpayment in February.
  In May 40.00 was placed in my account for reason I am not aware of.
  Throughout the year 2024 I never received a full credit amount1 of 196.00 to my account for my overpayment February 2024.

  

  Business Response

  Date: 05/02/2025

  Thank you for your feedback. We’ve provided a copy of your ledger in person at the office, which outlines all charges and payments. Please note that additional fees were accrued due to payment by debit card. If you have any further questions, we’d be happy to go over them with you directly.

  Customer Answer

  Date: 05/03/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
   ******* *******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ...the company do not come and fix nothing unless they have an inspection then they want to come and try to fix things I have videos if you would like to see them.

  

  Business Response

  Date: 04/04/2025

  We want to ensure all maintenance concerns are properly addressed. Please respond with details about the repairs needed, and we would be happy to look into this further.
  

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We provided our 60-day notice to vacate Ontario Place Apartments, and were informed that we would be required to pay for one month’s rent in addition to the rent for the duration of our stay. However, we are now being asked to pay an additional month’s rent and part of January, despite no longer residing there.
  
  The reason for our move was due to a physical assault on my boyfriend by our upstairs neighbor, which occurred without any provocation. As a result of this incident, we no longer felt safe in the building. Despite filing a police report and the neighbor receiving a ticket and court date, no further action was taken by the apartment management. The neighbor was allowed to remain in the building, continuing to live directly above us and frequently observing us from his balcony or window whenever we were outside.
  
  The apartment management assured us they would address the situation, but no measures were taken to ensure our safety, leaving us with no other option but to move.

  

  Business Response

  Date: 12/20/2024

  Thank you for sharing your experience. We deeply regret the challenges you faced during your time at Ontario Place Apartments. While it seems there was a miscommunication regarding fees, we can confirm that your account has been corrected by cancelling the early termination fee and closed.
  
  
  Regarding the neighbor incident, we took steps to address the situation, including issuing a notice to the responsible tenant’s leaseholder. We do not tolerate such behavior and prioritize creating a safe living environment for all residents. If you have any further questions or concerns, please feel free to reach out.

  Customer Answer

  Date: 12/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  We are still being charged an additional fee despite our ongoing concerns. While we understand that you are "not able" to elaborate on the steps taken with the neighbor, ***** continues to reside at the property, and we were uncomfortable with the fact that he would watch us daily as we left the apartment. This behavior, coupled with the absence of clear action or communication from management, has left us feeling unsafe and unsupported. We do not feel that our safety was treated as a priority, and there was no adequate follow-up with the resident in question to ensure that we would no longer feel threatened or uncomfortable on the property.

  
  While we initially called the police for the matter, it is ultimately the apartment’s responsibility to follow up and address such serious concerns. Had this situation not occurred, we would still be living there, and we would have had no reason to break our lease. Therefore, we feel that we should not be responsible for the additional fee, as our decision to leave was directly tied to the unresolved safety concerns and the lack of support from management.
  Feeling safe in your home is fundamental to maintaining mental and physical well-being. When residents feel threatened or unsafe, it directly impacts their quality of life, health, and peace of mind. A safe living environment should be a top priority, as it fosters trust and security for tenants. Without proper follow-up or resolution to these concerns, it’s impossible to feel that the apartment community is a safe place to call home.
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 12/23/2024

  Thank you for sharing your thoughts.

  We truly understand your concerns and want to ensure the safety and well-being of all our residents. As per our agreement, the notice provided was shorter than the standard 60-day notice. We made accommodations for you by waiving the early termination fee in light of the neighbor issue and agreeing to the reletting fee. We are sorry to hear that the situation did not resolve in a way that made you feel safe, and we take your feedback seriously.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dryer has been broken for the last 6 months, I haven’t had both screen doors since I moved in for 2 years now, I need my bedroom and closet doors fixed. My sink is broken, All the screen windows need to be fixed, Can someone please email or call me to let me know if I’m writing a complain to the right people. I have no way to contact the management or head quarters . Please and Thank you

  

  Business Response

  Date: 11/11/2024

  The issues have been addressed with the exception of a washer and dryer needing to be replaced.  We are waiting for it to arrive.  
  Please reach out to us directly at [email protected] for any additional concerns or questions. We apologize for any inconvenience.

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident of Montclair Village Apartments until the end of May 2024. I paid all amounts due, including the early termination fee for the lease. Around mid-June, I reached out to the property manager to confirm that there were no outstanding balances, but I did not receive a response. I sent another reminder requesting a reply, but still did not hear back.
  
  Later, I received a call from a collection agency stating that I had an outstanding balance of approximately $256. I was surprised by this call as I had not received any written communication about this amount. Given the prevalence of fraud, I informed the caller that I wanted to verify this with the property manager before making any payment. The caller promised to follow up with me in a few days but never did.
  
  Now, this issue has been reported to a credit bureau. I find this situation to be very unfair and unprofessional. I hope someone at SELDIN can help resolve this matter.

  

  Business Response

  Date: 09/19/2024

  Thank you for reaching out and sharing your experience. We apologize for the confusion and frustration this has caused. After reviewing your account, we have authorized the cancellation of the $200 cleaning charge, which will be reflected on your final statement. However, there are still final utility charges of $56.60 that remain outstanding.
  
  
  We understand the importance of clear communication, and we regret that this issue was not addressed sooner. A credit has been issued, and we have notified Rent Debt to update the amount owed. Please feel free to contact us directly at [email protected] if you have any further questions or need additional assistance. We’re here to help resolve this matter as quickly as possible.

  Customer Answer

  Date: 09/21/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me for internet $75 that I dont use or need as I brought my own internet to the property when I moved in. I have internet essentials an internet service for low income families. I have explained this to them numerous time and they removed it once but now keep charging me and refuse to remove the charge of internet that I dont use.

  

  Business Response

  Date: 07/30/2024

  We understand your concern. As part of our recent audit, residents were switched from individual plans like Internet Essentials to our bulk service plan, which is why the charge appears on your bill. Unfortunately, bulk residents cannot maintain separate plans because we bill the bulk master for the entire unit. If you have further questions, please contact our office directly.

  Thank you - ****** Seldin Company

  

  Business Response

  Date: 07/31/2024

  You have the contact information for our Regional Manager, ******* **** (************@seldin.com). You may also reach out to our VP *** ****** ***************@seldin.com). We have provided all the information we have at this time and will reach out if we receive any further clarification from *******.

  Customer Answer

  Date: 07/31/2024

  I called ******* and they said I should be able to pay my account seperate . I dont have to be forced onto this plan. 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved out of our apartment at Juniper Rows Olde Towne in Elkhorn, NE on May 11, 2024. We filled out all adequate paperwork and submit the keys and key fobs/garage door opener on May 11th. We have not received any deposit back or a notice of why we will not be receiving a deposit. Because it has been over the 14 days to either give us the deposit or a detailed itemized description of why we will not receive it, we both emailed the main Juniper Rows email regarding the issue on June 17th. We have not heard back from anyone.

  

  Business Response

  Date: 07/10/2024

  Hi ******,
  

  I've notified the Regional Manager of your concern and she should be reaching out to you shortly. Please reach out to me personally at [email protected] with any additional comments or concerns. We apologize for any inconvenience.

  * ****** Seldin Company

• Initial Complaint

  Date:06/25/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against the management of Villas of Oak Crests located at **** ************** ** in San Antonio, TX. My experience as a tenant has been highly unsatisfactory due to multiple issues that remain unresolved despite my attempts to communicate with the property owners. The specific issues are as follows:
  1. Locked Out of Apartment: On 2 June 2024 I experienced an alarming issue where my apartment door jammed, leaving me locked out despite the door being unlocked. I contacted the emergency line immediately and was told someone would be on their way, but after five hours of waiting in 90+ degree weather and two more calls to the emergency line, I was able to gain entry into my apartment myself. I called back the emergency on call number and was told I couldn’t not be helped.Throughout this ordeal, and even after, I received no communication from the on-call maintenance person. This delay is dangerous, unacceptable and has caused me significant distress and inconvenience.
  2. Theft During Apartment Transfer: During my recent transfer to a new apartment within the complex, ****** **** ****** (Management) prematurely handed over the keys to the Universal Contractor personnel. Consequently, some of my belongings, which I had not yet moved, (kitchen appliances) were stolen. This incident has left me feeling unsafe and mistrustful of ****** and the managements handling of security and tenant property.
  3. Roach Infestation: The roach infestation in the complex is insufferable. Despite numerous complaints, ******, the on-site manager, has done nothing to effectively address this issue. The presence of roaches is not only a nuisance but also a serious health concern. These issues reflect a pattern of negligence and lack of responsiveness from the management team. I have attempted to address these concerns with the property owner, but have received no response. As a result, I am seeking your assistance in resolving these matters. Thank you.

  

  Business Response

  Date: 07/22/2024

  Hi *********

  We apologize for any inconvenience this may have caused. Although we can’t go back and undo previous issues, please be aware that the Community Manager is no longer with the property. I have forwarded all concerns to the Regional Manager for prompt attention.
  
  
  For any further concerns, please contact me directly a* **************.com.
  
  
  Thank you for your understanding.

   

  Customer Answer

  Date: 07/22/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seldin Company has apartments by the name of Lee Townhomes in Hastings, NE. The maintenance of these properties has been under heavy decline over the years. From delayed snow removal, lawn care, and further issues that could impact health like the failure to correct issues pertaining to heat and cooling conditions in the home. Furthermore vents covered in dust both downstairs where the heating and cooling systems take place, and every vent that follows around the home, including kitchen, living room, bedrooms, and bathrooms. Things that could affect a persons health, anyone suffering from asthma in particular or any condition where heat sensitivity, or the lack of cooling exists. Today is currently June 15th of 2024 in Hastings NE. Over 2 months ago, my mother ****** **** ***** *******, reported the central AC leaking water and not cooling properly. On June 15th ,2024 my family and I went over for a visit to eat dinner for Fathers Day, my mother suffers from asthma, and I am pregnant. I was surprised to see the issue with the air conditioning had not been fixed. On an 84 degree day, we experienced heat of 82 degrees indoor with the AC currently leaking. As an apartment complex that supports housing for income based households, the harms way they are put in consistently due to the company’s neglect, is not only illegal, but it is unethical. There have been several apartment complexes that have reported similar issues. I would be more than happy to provide any additional research needed to support this claim.

  

  Business Response

  Date: 06/28/2024

  Hi ********, 

  We apologize for any inconvenienve, however, Seldin Company no longer manages Lee Townhomes. Please direct any concerns or repair requests to current management, Cohen Esrey.

  Thanks

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our air condition stopped working on Friday, May 24th. We called our emergency maintenance line that The **** ** ******** provides us for weekend/holiday maintenance needs. We called a total of 5 times on Sunday May 26th. The dispatchers said they would send a technician out every time. The technician called us and told us he is not able to come out unless it is 80 degrees out. I have pictures of our indoor thermostat showing it as being 80 degrees INSIDE our apartment. I also have pictures of our thermometer outside showing it as being 81 degrees outside on Sunday afternoon. The technician, *** (phone number ###-###-####), was the on call technician this weekend. He called me, and was extremely rude. I explained that I am on medication that makes me unable to handle the heat. He laughed at me, and proceeded to say, “Everyone tells me they have medical issues when their AC is out.” Then said people tell him that their thermostat is a higher temperature than it really is. I told him that I am not everyone else, and I have picture PROOF of the temperature both outside and inside. We called the emergency line again, the dispatcher sent out the request again to the technicians on call. *** then called my husband, and then hung up on him. He hung up on us as we were asking for help. After trying to explain to *** why I need the AC fixed, he said “So what? I don’t know you. How do I know you’re not lying.” He was completely disrespectful and dismissed us. We are absolutely astonished at the rudeness and lack of professionalism. It will be 80 degrees outside tomorrow on Memorial Day. It was 80 degrees yesterday, on Saturday. He wouldn’t let us talk to a supervisor, and there was nobody else to talk to, so we are just stuck without air conditioning, even thought it’s80 degrees inside & outside our apartment. I’m on medication, and have a medical condition that makes me unable to be in the heat. The maintenance technician laughed at me, and talked over us. We have no help.

  

  Business Response

  Date: 06/07/2024

  We sincerely apologize for the inconvenience and unprofessionalism you experienced regarding your air conditioning. We understand how critical this matter is, especially given your medical condition.

  
  We have notified ***** manager about this incident and will ensure it is addressed promptly. Your comfort and well-being are our top priorities, and we regret that this situation was not handled with the urgency and respect it deserved.

  
  We appreciate your patience and understanding as we work to resolve this matter. If you have any further concerns or need immediate assistance, please do not hesitate to contact us directly at reviews***********.