Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a bus trip to Nashville Tenn from Iowa. the trip was cancelled by elite tours, 10/6 to 10/10 I Paid 1998.00 for 2 in the form of 3 checks 500, 00 / 749,00,/ 749.,00 all of which have cleared my bank. i received a refund 0f 1.149.00 only. I have called and text them. 4 calls and several texts with all my details. they verbally told me they would call me back that they were having some health issues but they have not called me back. they have not responded at all to my texts. i am stilled owed 849.00 since they cancelled the trip not me. I have all the chick numbers and when they cleared my account. I am getting worried. please help.
Business Response
Date: 10/30/2024
we gave him the disputed amountCustomer Answer
Date: 10/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company never claimed they took out $*** and it's now giving me the runaround. I would like a full refund in that amount along with $** times five days due to a necessary time off from work.Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We scheduled a trip through elite tours and they messed up our credit cards where ours wasn't taken out and neither was my sons, so where filing a complaint about the mixup and want a refund of $*****Business Response
Date: 11/29/2022
Business Response /* (1000, 8, 2022/10/25) */
We had some extenuating circumstances for this tour. I live in *******************, which was devastated by Hurricane Ian. We had no power or internet service, and had to flee to the east coast of *******. During this time, we had no way to communicate with our tour coordinators, hotels or attractions. To add to this perfect storm, I was admitted to the hospital and was there for about a week. I am sorry for the problems which occurred during this tour.
Consumer Response /* (2000, 10, 2022/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
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