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Business Profile

Truck Permits

Transmit Americaâ„¢

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Permits.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******** **** and I have insurance policies with Transamerica. My husband and I have been attempting to get a full surrender issued on these policies since 10/2/2023.

    The paperwork was sent on 10/09/2023 for full surrender.

    On 10/19/2023 we call in and were told that while your turnaround for at least an acknowledgement is 3 days, your representative was only human and that the file had not been touched.

    On 10/27/2023 we called in and found that once again nothing had been done on the file but that checks should be released, and we should receive them the following week.

    On 11/02/2023 we called again because we still did not receive the checks and were told that we could get the payments faster - within a couple days, if we filled out direct deposit information and sent it back to the company.

    On 11/06/2023 - we called in again and were told that they had received the direct deposit information but that it had not been processed. We asked to speak to a manager and were told that they would call us back, that never happened.

    On 11/10/2023 - we called in again to inquire why the direct deposit had not been made and we were told that your company had never stopped the policies and that we "should have asked for them to be".

    0n 11/13/2023 your company issued the check for my flex premium - one payment of 58.00. By this time, you would have had the payments from 10/02/2023 and 11/02/2023 but I only received the single payment.

    On 12/8/2023 our complaint was sent to the company's complaint dept, and the CEO.
    12/11/2023 we were told it was being handled. 12/12/2023 We received a letter detailing what we should expect only one of the checks was being sent by ***** and the other was supposed to be coming by regular mail. As of 12/14, we are waiting. We entered the ***** tracking number that we received for the check that should have been received yesterday and they don't even have the check, yet it only shows that a label has been printed.

Transmit Americaâ„¢ is NOT a BBB Accredited Business.

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