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Business Profile

Wedding Photographers

Beloved Productions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Photographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired photographer for wedding held 09/2024. Have had persistent issues with lack of communication and prolonged return of paid material since hire. Issues first began with engagement shoot with prolonged return of material. No information detailing return of material was in the contract, but photographer repeatedly reported an inaccurate timeline of when photos would be returned to the client (me). Approaching the wedding, the photographer was not very responsive to emails/texts. She did not reply to my requests of suggestions for photography locations for wedding day. This caused disorganization on the wedding day itself (i.e. we were kicked off of a property because it was not preapproved by the photographer, taking crucial time out of our special day). She signed up for 3 meals wedding night (for 2 photographers and 1 videographer) per contract, but only 2 individuals showed up on the actual wedding day. Took until 10/17/24 (almost an entire month) to receive only 3 sneak peek photos, which we were told we would receive a week after the wedding. Despite the contract stating return of all photography and videography material by 8 weeks, I didn't receive any until 12 weeks after the wedding (12/15/24). I didn't receive the videography until 1/1/25. Despite continued attempts to receive the remaining photography, I still have not received the remainder of our wedding photo album, now over 20 weeks out from the wedding. Up until Feb 8-9, 2025, I had only about 200 photos returned to me. As of today, only 412 photos are uploaded to album (the contract outlines the return of 450+ photos by the 8 week deadline). Still missing key moments of the wedding (cake cutting, etc.) Have not had any response from photographer despite texts/emails. Would like to receive all of my wedding photography back and partial refund as the contract has clearly been breached and photographer has not been honest in accurate return of photographic materials which have been paid in full.

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