Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has flooded 3 times total so far. Mold and water damage issues that are patched and covered, not properly cleaned out and fixed.
  My 5 year old has lost all of her furniture because of this, the office girls told us to use renters insurance to replace her belongings (we can't afford it)
  They've never put us up in a hotel while repairs were being made, no offer for a different apartment, no offer to make it right in any way. They forced myself and my 3 children to stay in a swampy, wet, moldy apartment.
  A razor blade was found under my 5 year olds carpet when it was pulled up to see the standing water on her floor.
  My ceilings are sagging and cracked, there are definite signs of structural integrity issues, my daughters health has deteriorated because of the un dealt with mold in my apartment, it is documented with her Dr, she's on an inhaler now due to it.
  We have a spider infestation in the building, I've had spiders come out of the vents in the ceiling and crawl on me in my sleep. they do nothing about. I informed "pest control" and all they did was lay down 2 glue traps in my closet
  
  When you try to talk to them and point out "hey, this isn't right" the office and maintenance team resort to bullying tactics to silence residents (I'm assuming so the big boss doesn't find out how in bad of shape this property actually is)
  
  False advertising is also an issue with them. These are not luxury homes, they are section 8 at best in these hidden conditions.
  No playground for children though they advertise as much.
  Drone footage on their website shows a dog park covered in lush grass- reality? It's covered in jagged, sharp rocks and no one takes their animals in there because it cuts up their paws.
  
  Reserved parking ONLY by the apartments up front. Everywhere else has free parking near their building.
  I've had to park across the street at the gas station as there are not enough parking spots per ppl/apartments
  
  They've hurt my child. Hurt them back.

  Business Response

  Date: 12/05/2024

  Mr. and Mrs. *****,

  Thank you for bringing this to our attention. We carefully
  review any issues and concerns to the best of our
  ability. 

  We deeply apologize for any inconvenience caused by the intense rainfall our area received over the summer. While some circumstances are out of our control, our onsite team works diligently to resolve all issues that arise. Upon notice of your concerns in your apartment, a member of our maintenance and management came to address any issues and were happy to report no signs of moisture levels above normal in your home. As we are still working to completely resolve your concerns, we encourage your communication with our onsite team. 

  Once again, we thank you for taking the time to discuss this
  matter. Please let us know if you have any further questions or concerns. We
  are also happy to help.