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Business Profile

Hospital

CHI Health Midlands

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ER August 14th and was admitted Aug 15th at midnight. Had a CT Scan and was told I had gallstones outside of my gallbladder before I could have that surgery I needed those removed. However, they don’t do this procedure at Midlands and said I needed transported to Bergan. I asked if my husband could drive me there they said no and reassured me from the nurses mouth that the cost of the ambulance was paid by the hospital bc they could not handle my procedure there and since I was an inpatient they cover it. After three missed ambulance rides finally got to Bergan had the procedure they said I needed and there was no gallstones!

    Business Response

    Date: 12/23/2024

    Please see the attached response

    This letter is being sent to you in response to the concerns you raised with the Better Business Bureau, regarding the medical care you received at CHI Health Midlands Hospital.


    Our records indicate that our Director of Inpatient Services and the Chief Medical Officer for Midlands Hospital has previously reviewed your concerns. Please refer to the letter dated October 10, 2024 from **** ********, President of CHI Health Midlands and Lakeside. This letter provided a detailed response to your concerns.


    I sincerely apologize you feel your needs were not met to your satisfaction.  If you have any questions or additional concerns, please contact **** ******** at the number listed on the letter dated October 10, 2024.


    Business Response

    Date: 01/03/2025

    Please see the attached

    This letter is being sent to you in response to the concerns you raised with the Better Business Bureau, regarding the medical care you received at CHI Health Midlands Hospital.


    A formal clinical review was performed by our Chief Medical Officer. It was determined that the care you received was appropriate, and there was no delay in care. Additionally, the Director of the Medical Surgical Unit assigned to your grievance spoke with you over the phone and communicated the outcome of the review. She also spoke with you again after the letter dated October 10, 2024 was mailed to you. Records indicate that you called after receiving the letter to ask is your balances were going to be forgiven. You were advised that the charges would stand. 


    I want to apologize again that you feel your needs were not met to your satisfaction. The original determination that was made will not be altered, and you will remain responsible for the charges. If you have any questions or additional concerns, please contact **** ******** at the number listed on the letter dated October 10, 2024.


    Sincerely,



    ******* ****

    Customer Service Manager




    Customer Answer

    Date: 01/03/2025



    Complaint: ********



    I am rejecting this response because: I was told by the nursing staff the transport was covered by the hospital at no charge to me! I also, was transported to Bergan and had a procedure I did not need that they said I did. The president of the company on that letter has never called me either. If I have to I will go further for compensation. I can’t believe the hospital is not taking responsibility for their mess ups. 



    Sincerely,



    ***** *****

CHI Health Midlands is NOT a BBB Accredited Business.

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