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Business Profile

Commercial Roofing

Skyline Construction, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Skyline Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyline Construction, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skyline put in our roof which is still under warranty. We have had significant problems with the roof since it was installed and damage to the interior of our home. Recently our roof started leaking again and we have mold in our house. We started contacting Skyline in May and didn’t receive a call back. After persistent attempts we finally received a call back and someone came out to inspect our roof and the interior damage. He shared the work they would complete which included repairing sealing our skylights, fixing the side of our house where water is collecting causing damage to our garage, covering our flat roof that they installed with black exterior, and then fixing the internal damage to our home. They came to seal the skylights and then promised several times that someone would come out to complete the work. Nobody ever came and now they are not responding to any of my calls, emails, or texts for over a month. I have contacted the person who came to my house ***** and the owner Anthony Thiner. In all we have been trying to get this resolved since May. The initial work was poor and the follow-up to fix it is now non-existent.

      Business Response

      Date: 08/26/2024

      I reached out to the customer and let her know we will formally call her tomorrow as I’m out of town at our CO office today.  I need to get with ***** to discuss this again.  But it sounds like the seal on the skylights are failing and from recollection we did not replace the skylights with the roof.  But we are trying to help the customer even though it would be outside our warranty.  

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Caulking job

      badly preformed, missing gaps between windows and caulk, too. much caulk, wiping caulk fingers onto siding, wiping caulk in a mannger that left caulk on siding boards, messy overall.

      More than a year wait time for completion of agreed on job, daily calls with foreman to get him to come and finish job.

      Business Response

      Date: 06/23/2023

      We spoke with the homeowner and are setting a time to re-review the project next week... After that we will have an agreed punch list and we can finish the project for them!

      Customer Answer

      Date: 06/23/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Cory ********

    • Initial Complaint

      Date:04/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired skyline to do our roof and gutters after the hell storm last year. They have only done part of the work going on 8 months now. We have sent multiple emails and called and left multiple messages and no one has reached back out to us about finishing the job and repairing the issues with the job that has been completed.

      Business Response

      Date: 05/22/2023

      We did a site inspection on 5/2/23. We have been trying to come up with options and a potential solution to offer the customer for a punch list type items to make sure both parties are happy.  It was our understanding that the customer was not happy with a couple locations on the roof where there was a dip in the shingles next to the ridgeline between rafters.  During the inspection, the decking appears to be solid, so functionality / warrantable product would be in place.  If the esthetics of the install is the issue there may be a resolve that both parties can be happy with.  When reviewing pre-construction pictures, it appears like similar issues were occurring.  Below is a link to pictures with time stamps of before and after pictures in question:

      *********************************************

      I personally apologize for not having a quicker response.  I was out there on 5/2 and haven't come up with a resolve to offer the customer.  But we will be reaching out shortly so we can come to an agreement on potential options to make both parties happy!

    Skyline Construction, Inc. is BBB Accredited.

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