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Business Profile

New Carpets

JDS Flooring Associates, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JDS flooring installed a new wood floor into my new construction home in late 2020. The flooring, provided by ****** flooring is supposed to have water resistance and a 20 year warrantee. There are 2 areas of the floor where the finish is coming up and peeling leaving the floor rough, and unsightly. I have asked them to look at the damage, but was told it was "normal wear and tear" even though the floor had a 20 year warrantee. I have repeatedly asked them to move forward with a warrantee claim through the manufacturer to get the floor repaired, and they are doing things like opening the claim with claim reason of "Homeowner asked us to file a claim" which of course gets denied. When i try and contact the manufacturer direct I am told i must go through the dealer that installed the floor and they cannot help me directly.

    Customer Answer

    Date: 09/26/2023

    I was eventually contacted by the business, and after insisting they open up a complaint with the manufacturer the manufacturer sent someone out to generate a report.  they are saying that there are no manufacturing defects and it is normal for the finish on their flooring to wear through in less than 3 years.  

    At this point it feels like i have exhausted all remediation with the company and manufacturer since they are pushing back.  

    Either I am going to have to live with the damage, eat the price of the floor, or get lawyers involved.

     

JDS Flooring Associates, LLC is NOT a BBB Accredited Business.

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