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Business Profile

Firearm Manufacturer

Matrix Arms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Firearm Manufacturer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item about a month ago and received confirmation. Now I still havent received a shipping date and no one has responded to my multiple emails and phone calls. Item said it was in stock.

    Business Response

    Date: 05/23/2025

    We should hopefully have a resolution with the customer now. Our plater of our product took over 5 weeks to coat the parts which typically takes 1 week or less. We also moved into a brand new facility over the last 2 months and this order unfortunately got delayed from that. We have reached out to the customer offering multiple solutions of options for a full or partial refund as well as to still ship the product. 

    Thank you!

     

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two days ago I spent $897 on the matrix arms website for a pistol frame. Whenever I placed the order the website told me there was an error with the order , but i was charged anyway. I called them yesterday to verify that the order went through and they told me that it did. However when I asked about the compatibility of the pistol frame to the pistol I have I realized I ordered the wrong thing so i requested that they cancel it. Today I called and emailed multiple times and no one will pick up the phone. Im still waiting for them to cancel the order when I initially paced the order utilizing the next day shipping method. I simply want them to cancel the order and start the process of issuing me a refund. I didnt receive a tracking number or any form of confirmation for a purchase or return from the company.

    Business Response

    Date: 01/27/2025

    Hello, Mr. ****** placed this order as he mentioned on January 5th at approx 6PM. He sent 2 emails over the 2 day weekend while we were not in the office letting us know he misread the description and ordered the wrong part. On Monday when we got his email we submit a refund in full before he even submitted this complaint. He has confirmed he did get his refund already. 

     

    Thank you!

Matrix Arms is NOT a BBB Accredited Business.

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