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Business Profile

Fuel Oil

Irving Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Reviews

This profile includes reviews for Irving Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Irving Energy has 14 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 21 Customer Reviews

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    Review Details

    • Brenda W

      Date: 05/31/2025

      Not impressed. Long story short. Called service to have someone look at my furnace. He literally laughed at me. Said my set up was not at pare. Contacted a co worker to have a look. Co worker came and was confused about what he was to quote on. Then told me he was retiring in 2 weeks. He would leave notes on my account and someone would be in touch. Never happened. I am so NOT happy. Went to Irving, expecting to pay a bit more for an established business. Disappointed.

    • Jennifer P

      Date: 04/10/2025

      Jennifer P

      Date: 04/10/2025

      To @IrvingOil and @IrvingEnergy,Refusing to deliver the 67 prepaid gallons on my Price Protection Plan unless I buy 40 more at the current market rate of $3.79/gallon (it will most likely be more or the same) is an outrageous bait-and-switch.Nowhere in my signed agreement does it say I must meet a 100-gallon minimum to receive fuel Ive contract for an am obligated to pay. Your contract states I will receive my full 600 gallons. This tactic of withholding service unless I pay more is predatory, unethical, and frankly, insulting to customers trying to manage their homes and budgets responsibly.Youre profiting off forced up-sells and creating barriers for customers to access what theyve already purchased. Its a racket, plain and ********* better. A very dissatisfied customer in ************** #************************* #FuelScam #PropaneProblems #MaineWinter #CustomerServiceFail #PrepaidFuel #PriceProtectionPlan #DoBetterIrving #BaitAndSwitch #FuelDeliveryFail #PredatoryPolicy #HeatingOilRacket

      Irving Energy

      Date: 04/18/2025

      Irving Oil delivered the requested 67 prepaid gallons on April 16th.Multiple phone calls to ******** ********* have been unanswered and unreturned.

    • Craig S

      Date: 02/05/2025

      I've been a customer for 12 yrs. My house runs on all propane! So I prebought last summer so after haggling with the associate I settled on the price. I paid them over the phone ( a little over $3000.00 I went about my life not worried about buying fuel again. I ordered fuel a couple of weeks ago I got my fuel I was all set. I received my invoice and noticed the price was $.60 more per gallon than my haggled price! I called them up and they said they sent me a contract (email) to sign but I had 48hrs. to send it back and I hadn't. I don't remember anyone telling me about any contract or remember the email. Maybe I screwed up but why would I haggle prices and send them the money without thinking I was all set. I spoke to a supervisor this morning and she didn't give a **** that I was not going to renew any contracts with Irving!

    • Jessica S

      Date: 01/06/2025

      Jessica S

      Date: 01/06/2025

      They delivered oil without permission while waiting for someone to call and schedule a consultation about downsizing tanks. Three phone calls later and they said they would discount the unwanted delivery but it's still 100% of the charge on my bill.

      Irving Energy

      Date: 01/07/2025

      The operations manager has spoken with the customer and the ********************** issue has been resolved. The rebilling was processed yesterday, and it will take 3-5 business days for the changes to reflect on the account.

    • Michael A

      Date: 01/01/2025

      Michael A

      Date: 01/01/2025

      We had Irving install at $20,000+ propane furnace and the documentation for pressure testing and leak testing was not submitted to our town inspector. Irving has not responded to my phone calls or web inquiries. Very disappointed that the required procedures were not attended to when the furnace was installed and that there has been no follow up.

      Irving Energy

      Date: 01/07/2025

      The service manager has left a voicemail message regarding this issue with the customer. There was a miscommunication with the inspector, and it has been confirmed that all required paperwork has been completed accordingly.

    • Chris C

      Date: 12/06/2024

      Chris C

      Date: 12/06/2024

      Been an Irving customer for 14 years. Asked them to fix my furnace because my house is always 70 degrees even with the thermostat off. They came and replaced parts for almost $1000 and its not fixed. I asked to speak with a manager and never heard back. I got them to come back to fix it and the service tech said we needed a new circulator or check valve and that someone from Irving would be back. No follow up again and I was charged another $140 for the visit and nothing was done. My house has been stuck at 70 degrees burning fuel for the last month now. My advice is go with a local mom and pop that stands behind their work. Im switching my oil company for trying to rip me off.

      Irving Energy

      Date: 12/12/2024

      We have been in contact with our customer and have resolved this matter to their satisfaction.

    • Virginia L

      Date: 11/28/2024

      Virginia L

      Date: 11/28/2024

      Been an Irving customer for about 6 years. Lived at a house difficult to get to in winter but moved in June. In July requested them to come switch out the existing tanks. I did it early to miss the winter issues. After countless calls they finally scheduled me for tomorrow 11/29. I have about 15% in my tank.. We are to get 5-8" of snow. So I will spend my Thanksgiving shoveling and they will probably cancel. Can't be here Sat. until afternoon and of course they rarely accommodate your schedule. They set for the 29th without even consulting me. So thank you Irving for leaving me in a position where I can't use my stove and waste what I have but will also spend my day shoveling for you to do what you need despite the fact you probably won't show. Hope you all have a better Thansgiving than you've left for me.

      Irving Energy

      Date: 12/04/2024

      Irving acknowledges there was a miscommunication with ******** *** regarding service availability. On November 29th new tanks were set and connected. The outcome has been resolved satisfactorily for the customer.

    • Joe L

      Date: 11/18/2024

      Joe L

      Date: 11/18/2024

      We ran out of propane Friday morning( our fault, I know but were new homeowners) Ordered propane on Friday and was reassured it would be delivered Monday only to be told weve been moved to Tuesday. Going 4 days with no heat in *********** is tough. Being let down by the ones who can fix it is tougher.

      Irving Energy

      Date: 11/20/2024

      We acknowledge a misunderstanding regarding the delivery date communicated at the time of booking. However, we are pleased to confirm that the delivery was successfully made on the promised date of November 18, 2024, and no emergency delivery fees were applied.

    • DN T

      Date: 10/07/2024

      I belong to many Gas Rewards/Debit programs. I have never had the amount of issues I've had simply trying to get customer service and clear up confusion over using their program than I have with Irving Oil. The **************** is absolutely horrific and time wasting. And HOW TO CORRECTLY USE the rewards/debit program is confusing! Just today, as ONE example, I have screenshot proof of having held on the phone for TWO HOURS to ask questions of the Rewards program due to a lot of confusion and discrepancy of what is told by Rewards and Zipline ***** etc. AND to make things even worse the whole time there was a VERY obnoxious short digital music mess repeating itself over and over and over. I wish the top brass at Irving Energy could be forced to keep that going in THEIR ears for 2 hours!! Is this a deliberate ploy to have customer get disgusted and hang up?? After that long of a time I did the option of requesting a 'Priority Call Back' - Well, that was over an hour ago and no call back so if I had kept holding I would now be 3 HOURS IN on waiting for someone to take my call, I do not recommend using Irving Oil unless you absolutely have no other options! I am in the ** area for 2-3 months each year and wanted to be able to use them for gas (the only option in the remote small place I park my RV.) Shame on them!!!!!!!

    • Celina B

      Date: 02/23/2024

      I have been getting gas from them since I’ve learned to drive at 15 (I am now 17) and today where I live is snowing and I couldn’t make it up the hill and my car was slipping so the kind driver of one of the gas trucks had seen nudged me up the hill. This driver was very gentle with it and didn’t leave and bumps or scratches on my vehicle. I am so thankful for that driver as i was late for school and ready to cry because I couldn’t make it up that hill.

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