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Business Profile

Camping Equipment

NEMO Equipment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our sleeping pad that we use backpacking in the mountains got a leak in the valve. We contacted NEMO after returning to file a warranty claim. We sent photos and spoke with a representative about it. She said send it to them and they will fix it. Since then we have not heard back and they closed our warranty claim case. We have tried calling, sent multiple emails and even tried opening a new claim. They close our claim right away and never return emails or calls. It’s a very expensive sleeping pad with a lifetime warranty against product defects that’s why we purchased this item.

    Business Response

    Date: 01/17/2023

    We were first in touch with Mr. *****'s wife ******* in late July and put together a warranty claim for them to send their pad in. We did receive and process their defective Quasar pad in late August 2022 however our email confirming this receipt bounced due to a typo. We were recently in touch with Mr. ***** confirming that the pad was processed and we'll be replacing it on 1/12/2023 and set up a replacement order for them. This correspondence is attached to this email.

    This replacement pad shipped on 1/13 and shipping confirmation was sent to ******* ***** same day, which is also attached.

    Please let us know if anything else is required!

    Customer Answer

    Date: 01/18/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

NEMO Equipment, Inc. is NOT a BBB Accredited Business.

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