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Business Profile

Campgrounds

Winding River Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023, I reserved a cabin for my family to stay at the Winding River Campground 190 Court St, Exeter, NH 03833 for the timeframe of August 17 – 22, 2023. This reservation was made with a ******** credit card ending ****.
    On that Sunday of our stay (August 20, 2023), I made a purchase in the campground store for a golf cart rental. The cost of the rental was $200. This purchase was made with my ****** ************ ****** ***** debit card ending ****.
    Shortly after returning home from our trip, I discovered that the Campground had inadvertently charged my ****** ************ ****** ***** debit card ending **** twice totaling $400 and I emailed the campground immediately. They acknowledged the mistake and stated that my card would be reimbursed within 3-5 business days.
    After the exchange of several emails and non-receipt of the reimbursement, it was discovered that the Winding River Campground mistakenly reimbursed the ******** credit card ending ****, a card that I had intentionally cancelled in April-May 2023 timeframe. This card was no longer active at the time of reimbursement.
    Since then, there have been several email exchanges in an attempt to rectify the situation. This includes an acknowledgment by a staff member on October 30, 2023 where she states “Yes, it should have gone to the other card, but when the refund was processed, that is the card that automatically showed up as it was the card used for the reservation. I apologize that it went back to the wrong credit card.”
    I have been unsuccessful in recouping the $200 from Winding River Campground. They have consistently stated in order to recoup the money, I would need to contact ********, however this has been unsuccessful due to the fact that the card is no longer active in my name.

    Customer Answer

    Date: 12/29/2023

    On 12/6, I filed a complaint with your organization and as of today 12/7 the issue has been resolved. If possible, please disregard.

    Sent from ***** ****** (**********@gmail.com)


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