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Business Profile

Health Care

Goodwin Counseling Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2025 I cancelled an appointment for March 12, by responding to a text message. Then my couch slept contacted me March 12 and said she didnt know I had cancelled. The company charged me $80 which I fought with **************** and was refunded through the dispute process. I told Goodwin counseling that I no longer would be counseling with them and cancel all future appts. I was charged again, April 11, 2025 for another $80. I believe they are recharging me for the March date that the credit card company refused. I have had no contact with them since March 17 when I said cancel all future appointments.

    Business Response

    Date: 04/17/2025

    Good Morning, 

    The complainant had missed a session on 3/12/25, which at the time we were unaware that they had tried to cancel via our no-reply reminder text's. Our Cancelation Policy, which the complainant had signed and was made aware of verbally in session, states that a missed session has a $80 fee. After the complainant sent an email to us explaining he had responded to the no-reply text, we responded back about the confusion and explained the reminder text is a no-reply and messages are not delivered. Due to this confusion we refunded the $80 missed session fee and changed the appointment to a cancelation with $0 fee in our system. All of this was communicated to the complainant in an email sent on 4/17/25 at 9:15am. 

    I encourage anyone with concerns to please reach out directly to us and we can always resolve concerns to the best of our abilities. We have also added a line at the end of our reminder text messages and explains the number is not monitored and no-reply to avoid future confusion. 

Goodwin Counseling Services LLC is NOT a BBB Accredited Business.

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