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Business Profile

Makeup

Sugary Cosmetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders on April 1 and 3, 2023. Then i emailed them April 10 2023 that i haven’t received anything, no updates or any tracking so I got no response. Emailed again April 12 and 14 2023 and again no reply. i keep email them again and again, and no reply. Reach out to them in both Instagram, Facebook pages and not reply. So now at this point i just want my refund

    ORDER #**** and #****

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order at the end of November 2022 for any eyeshadow palette bundle and a blush palette and I purchased ship insurance.

    On December 9th a tracking number was created but the items never shipped. The items still trace to being at their facility.

    I reached out to Sugary Cosmetics via their email and was ignored. So I reached out to their Instagram account and the owners account where I was asked for my order number and the promptly ignored.

    So I reached out to the ship insurance company who apparently no longer works with them.

    This company is a total scam it’s been 5 months and I haven’t received my items. I would advise others not to purchase from them. You will not get your items and they will steal your money

  • Initial Complaint

    Date:08/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on june 10 2022. Then i emailed them june 19 2022 that i haven’t received anything no updates or any tracking so I got no response. Emailed again june 28 2022 and again no reply. Then emailed again july 9, 14 , and no reply. Reach out to them in both Instagram pages and not reply. So now at this point i just want my refund

    Business Response

    Date: 08/04/2022

    Dear customer, we apologize for inconvenience with your package.

    we are trying to track it but seems to be lost, we would be happy to resend but will honor your request to receive a refund instead. Once again we apologize for any trouble this might have caused and a refund will be sent right away followed by an email with further details.

Sugary Cosmetics is NOT a BBB Accredited Business.

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