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Business Profile

Chimneys

Monadnock Chimney LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/07/24 I hired this company to clean my chimneys for $200, which they did. While on site they offered to order, and install a chimney cap for an additional $285 in 7 to 10 days when it came in. I paid up front with a personal check so that they could install the cap if no one were home without delay. After roughly 2 weeks of not hearing from them I called and was told that it just came in yesterday and theyd be out to install it the next day between 1:00 and 3:00. After again not coming out I called and was told that the vehicle had broken down and theyd be out hopefully the next day, but if not then definitely in 2 days. 4 days later I called again and was not called back. I then left a voicemail demanding a call back and instantly received a lengthy text about the installer having COVID and not being able to be near customers for 3 to 5 more days. At that point I sent a text demanding my $285 back because this were beginning to appear more and more like a scam. I was told that I would get a return only after they returned the chimney cap and were refunded from the warehouse themselves. I asked why my labor cost could not be refunded in the meantime and was told that because I cried to **** and left a bad review that Id have to just wait because they said so and it was their policy. I have text them several times and called once or twice asking for a refund or I would have no choice but to file complaints and have not received my money or a response.. I have angis resolution team contact them several times as well and they cannot get a response either. My fear is that I missed the red flag of being given a discount by paying up front for the installation and that this company is a complete fraud taking advantage of people including myself. I paid $485 for a service and am looking to get the $285 for the chimney cap and installation that I never received back.

Monadnock Chimney LLC is NOT a BBB Accredited Business.

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