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Business Profile

Restaurants

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this Subway on 7/30 and purchased two sandwiches in person for $25.01. When I opened one of the sandwiches a couple minutes after leaving the store, it was apparent the bread was not fully cooked- the dough was raw and sticking to the paper. I discarded both subs, not wanting to eat raw dough. I emailed Subway requesting a refund, and was contacted by a Subway representative who asked for the order number to refund me. I told him I did not have a receipt as I had not taken one when I left the store, but provided him with my credit card statement as well as photos of the sub, and asked what further information I could provide to get a refund. He did not respond, I emailed him back again on 8/2 to again request a refund and still have not heard back as of 8/5.

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This seems so silly that I have to file a complaint with this.......
    I used the Subway app to make an order 10/8/22 and my credit card was charged $11.92. I also used $4 in Subway Rewards. When I arrived to pick up my order, the store was closed. I used the Subway website to ask for a refund the following Monday and did hear back from Jeff S*** (who I'm guessing is the franchise owner) via email the following Thursday. He apologized for the restaurant being closed during its posted business hours said he would submit a request for refund.
    Since then, I have not heard from anyone despite 2 additional emails to Jeff S*** and 3 additional requests via the Subway website. My credit card has not been credited, nor have my Rewards credits been refunded.

Subway is NOT a BBB Accredited Business.

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