Complaints

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• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/24/23 got to store
  Gave template of kitchen 4 inch backsplash quartz countertop
  Old countertop and sink removal
  New sink would be plumbed in
  $3,100 Down Payment
  Would call to set up visit for template
  Didnt call I had to call
  Told we could not have backsplash not enough stone
  Couldnt remove old countertops had to hire someone to remove+level
  Sink to be removed by contractor
  No recommendations on contractor
  Told to remove 2x4s under sink
  Contractor cant remove 2x4s its only thing holding sink up
  Told work to be done by 7/25 to install
  Called for install told stone on backorder didn't have it
  Called again told stone was there someone would call 7/31 to schedule install
  Never called had to call to schedule told did not have the stone was lied to it wouldn’t be there for a week
  No call when stone came had to call again to confirm
  Install 8/8
  Showed up 30 minutes past time frame given
  They took out 2x4s under the sink
  Told I had to hire someone to put wooden brace under sink where 2x4s were taken out or stone would crack if pressure applied
  Sink had not been plumbed in
  Stone seams don't line up
  Piece of my cabinet was ripped off and left
  Stone doesn't sit flush with the wall major gap
  Floor covered in debris
  Entire piece of stone not glued down
  Final Payment-Took picture of credit card left without giving receipt $3,000
  8/18 Sent email to company describing all problems
  No Response called 8/28 told they never got the email
  Sent email again confirmed received
  Told they would contact the owner, show him the email, have him back
  Did not call had to call again 9/7
  Told owner was out would call back
  No call called again 9/8
  Told owner was out would call back
  Owner called stated that not his fault that there are problems
  Asked what I wanted him to do, I said fix it
  He stated was nothing to fix he had never seen any email asked him to read email I sent as it states everything wrong/need to be fixed
  Refused to read email as he did install refuses to accept anything wrong