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Business Profile

Hotels

Benjamin Prescott Inn, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a stay at the Benjamin Prescott Inn (returning from a visit 5 years ago) for last weekend Jan 27-29, 2023. This was a Christmas present to ourselves. We were looking forward to a romantic getaway. The place is under new ownership-we found this out when we arrived. Upon arrival at 4 pm, there was no Inn keeper present (after reading the latest reviews we saw this was a normal problem). Breakfast was still out on tables, individually wrapped hostess coffee cakes, and waffles, with butter uncovered and sitting out. A sign on the wall said Weather today "Christmas day weather temp..". The carpets were dirty going up the stairs and no one was there. This was not the place we once stayed a quaint bed and breakfast-this was more of a hostile or an Air BnB with no cleaning service. We entered our room and promptly contacted Innkeeper. He did not answer. So we grabbed our belongings and left. Contacting another Inn down the street to stay there. The Innkeeper finally returned my calls around 5:30 pm. I told him I wanted my money back that his website was deceiving and there wasn't a full breakfast as described. Our first stay there was amazing, a Johnson and Wales Chef owned the place and made an amazing breakfast. The couple who owned it were so friendly and helpful, and the place was immaculate. If you read reviews it is awful what happened to the place. The InnKeeper said he would charge us one night even though we weren't staying there. I said that was unacceptable. I wanted a full refund, but he told me he did not have time for this headache and hung up. I then started emails with him so I could get it in writing. He charged us the full $336.36 for the weekend, then charged an additional $155.00, and then credited the $155.00. I am disputing the charges with my Chase credit card as we speak. When I say how disgusted we were about this entire experience and how he treated his guests, we are appalled. The previous owners must be disgusted.

Benjamin Prescott Inn, LLC is NOT a BBB Accredited Business.

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