Complaints

This profile includes complaints for Crosstown Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crosstown Motors

  650 Meadow St Littleton, NH 03561-3604

  
• 

  Crosstown Motors

  PO Box 409 Littleton, NH 03561-0409

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2018 Jeep Wrangler JL vehicle, (****** mi.) on or about April 30, 2024. Two prior owners had it into service for the same electronic service warning message. When asked about this at dealership, was told it was related to software updates only. Same message began illuminating within 1 month of owning vehicle. Private mechanic tested and discovered history of repair attempts and reports of same codes recorded numerous times. Jeep has failed PDC and vacuum pump circuit. Records of testing were shared with dealership management, along with two letters requesting assistance correcting repair. Cost of this is estimated at $1,500.00, which likely would have been a warranty covered item had it been addressed sooner. Dealer is denying responsibility or knowledge of issue and has not responded to second letter with further details from mechanic.

  Business Response

  Date: 02/12/2025

  Below is the deep dive I did into the limited history of the vehicle and the response I provided to **** ********* I have attached the same documents I provided to ***** with my response. In addition I attached the initial letter she sent me indicating her request for coverage/compensation. She had also stated that her mechanic stated to her that someone had previously replaced a relay with an aftermarket one and had been into the *** and added dielectric grease, those repairs were not part of our diagnostic process and I explained I can not hold myself responsible for repairs performed by someone else. **** ******** also took the vehicle to her own mechanic prior to purchase. I have attached communication regarding the trip to her mechanic before purchase, the purchase date communication and the communication at the closing/signing date with screenshot of her profile to corroborate her contact phone number for texting. In addition there is a signed buyers guide stating the vehicle was sold with a 3/3 powertrain warranty and her signed refusal of an extended service contract. Last, I'd like to point out the demand for coverage or be slandered on social media and at the BBB in the Letter#2 send by **** *********. 

  Response to **** ********: Good morning, *****, thank for reaching out. I took time this morning to do a deep dive into the history of the Jeep and I wanted to provide you with the information I found. In May of 2021 the Jeep cam into the store for an esc light ad there was a software update to address the concern. No physical repairs were performed to the ***. May 2023 the **** comes in for warranty concerns and the original write up is for paint concerns and a recall.Technician found stored codes, not active, checked for recalls, technical service bulletins and for flash updates. Found no updates or supporting documents and no active faults. There are no repairs performed. After and exhaustive review of our service records I see no repairs performed beyond a software flash so I unfortunately cannot hold Crosstown responsible for repairs that we did not perform. I took my research one step further and reviewed the service history at our ********* location as I can see it wend there for maintenance over the course of its life, and all I see is state inspections performed. The repair you are referring to was likely done at an independent repair facility, many of which do not report to ******, unfortunately. I also provided a screenshot of our inspection report generated at the time of our used vehicle check over process showing no codes or readiness monitors active.I hope all this information helps. 

  Customer Answer

  Date: 02/17/2025

  1.) My letter #2 makes no reference to a threat to slander Crosstown Motors on social media.

  2.) My mechanic's inspection of the vehicle prior to purchase was a physical inspection and did not include a history of previous RO codes, and therefore would not have discovered this defect.

  3.) The extended service contract is not the issue here, as this PDC and vacuum pump failure was not disclosed by Crosstown Motors, yet it had been an ongoing issue, evidenced by repeated reports of "ESC Lite comes and goes" in 2021 and 2023.
  

  4.) The referenced repair done by a former owner's mechanic when an aftermarket relay and dielectric grease was applied to the *** was noted on my report for the purpose of evidence that the vehicle experienced mechanical failure, and this information was available to Crosstown Motors as well.
  

  
  

  This issue has not yet been resolved in a satisfactory manner. The comments noted above are extraneous and do not address the lack of disclosure for this major repair, which should have been resolved prior to selling the vehicle.
  

  
  

  ***** J. ********

  Business Response

  Date: 02/24/2025

  To my understanding the case has been closed. As indicated in the last e-mail, the vehicle had a used vehicle checklist and passed a state inspection. Vehicle history clearly states there was a software update performed in 2021 and a no problem found/no repair performed in 2023. Vehicle was delivered to customer with no concerns, customer mechanic gave it a clean bill of health prior to purchase. Vehicle was sold with a 3 month ***** mile powertrain coverage that has since expired and customer declined a service contract that is designed to protect the investment of the purchase. Crosstown Motors has met all of its obligations regarding the used vehicle sale. Crosstown Motors had not seen this vehicle in its service department since June 2023 prior to it being traded at our dealership in February 2024. Crosstown has no knowledge of the installation of an aftermarket relay and die-electric grease and we are not responsible for outside repairs. Crosstown will not be participating in any repairs related to this concern. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Nissan Murano from this dealership on February 28th. When I Drove off of the lot, the car was uninspectable due to a marker light being broken and a corroded battery. I brought the car to the shop in May to have the battery replaced and terminals cleaned, new wipers put on, a brake plate tightened, oil change, and to have my transmission looked at due to a slight jump when switching from 1st to 2nd gear. The dealership honored majority of these issues. The shop at Crosstown Motors told me they found nothing wrong with my transmission. In May, I brought the car back due to my battery light still coming on. The technician could not find any issues and could not recreate the light. So he had me take a ride with him to try to recreate the flashing light. While we were in the car, the car skipped pretty hard, and I told him that was what I was talking about and he told me it was normal. In July, while driving home, after turning out of a parking lot, my car jumped really hard 5 times and then went into neutral. It would not accelerate more than 20 miles per hour. It would go about 20 mph and then the rpms would just rise. I called the dealership that same day and they told me it was no longer under warranty and the only thing they could do for me was trade it in but then told me I did not qualify for a new bank loan due to my financial situation (even though I am making $560 payments monthly and have not been late). I called Crosstown to talk to them about the issue and they said the same thing about not being able to help me but I could pay $6000 to fix it. I have called both shops multiple times to have them help me resolve this issue but they will no longer answer my calls or help me in any way. I brought my car to the Nissan dealership in Gorham NH and they quoted me $11,000 to get it fixed. They recommended I contact the Better Business Bureau. I am looking for help to repair the damages or for them to repair the damages and comp the labor fees.

  Business Response

  Date: 09/13/2022

  We are sorry to hear that this customer is having a problem with their vehicle.  The vehicle was sold with a three month warranty.  The repairs that the issues that the customer references occurred after the warranty period.  At its core, the customer is asking that the dealership perform repairs at not cost to the customer - even though the warranty period has expired.  This is not a normal request, and there appears to be no basis for the request.  Again, we understand the customer's frustration, and are willing to do everything we can to help (as evidenced by our VASTLY cheaper estimate to repair the vehicle), but a request to perform the repairs at no cost to the customer is not a reasonable request.

  Customer Answer

  Date: 09/13/2022

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: Reason was not provided by consumer. 
  
  
  
  Sincerely,
  
  
  
  ******** *******