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Business Profile

Food Manufacturers

Stonyfield Farm, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint with the BBB, and this is the company's response. ***** ****** ************************************************************************ MESSAGE FROM BUSINESS:Fooji was not the Sponsor or Administrator of this promotion. Fooji emailed on behalf of Stonyfield's legal team. Any concerns should be raised to Stonyfield. The promotional rules can be found here: ************************************************************************************************************. I have tried numerous times to contact Stonyfield starting on 10/18 and all I get is the runaround. They told me someone would get back to me. It never happened. I direct messaged their fakebook account but no answers. Here is the copy of the email about the issue I am referring to.Sorry, you have been disqualified as a Potential Winner of Stonyfield's Toxic Free Election Program.Thank you for the prompt response and information.Your entry name does not match the name you are attempting to claim the sweepstakes prize ******** have been disqualified from the Stonyfield Toxic Free Election Program sweepstakes and an alternate winner has been selected.***** ******* <**************************>Fri, Oct 18, 12:24PM to Stonyfield I do not understand this disqualification. Could you provide the info for it. I am disabled and if I made a mistake, I should be able to correct it. Thank you. I just want to know what happened. I am disabled and could have made a mistake, but it could be their mistake. They have handled this horribly. I am at the point that I may have to go to small claims court to get answers. The prize lost was a $1000. I hope to avoid court so I would appreciate some answers. Thank you.

    Customer Answer

    Date: 11/15/2024

    I have not heard anything from this company. I am not surprised they have not responded. I left numerous phone calls, messaged them thru ******** and no one has cared to get back to me. I do not know what to do next. I would like answers to my complaint.

Stonyfield Farm, Inc. is NOT a BBB Accredited Business.

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