Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting from Avise properties and after several issues ongoing for months, including lack of hot water, and for three weeks inability to access the building I decided to end my lease early due to the Breech of implied warranty of habitability in **. They tried to charge me all sorts of fees and I sent them a letter about an agreement. They never responded to the letter and I didnt hear from them for over a month until they randomly put a $1750 rent charge into my account with no notification. Their rent process is linked to credit scores so having a past due balance impacts my score negatively and they put this fee in with a due date of the same day as the request was put in. I only happened to sign into the account to look up my renters insurance information.

  Customer Answer

  Date: 04/10/2025

  Hello, I have not heard from Avise despite reaching out as well. They have now also charged me for the month of March for electric, despite my lease ending on February 28th. 

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the same apartment for 5 years with no issues or complaints about me. On March 27th 2024 I provided the building manager ******** ****** with a termination of lease letter 3 months in advance due to a family emergency. There was a phone call and email sent with the termination letter. Communication and contact was good up to move out date. After I moved out all contact and communication had stopped. I was told by the building manager ******** ****** that she would let me know if she needed anything from me and that she would have to get my security deposit back, which did not happen. I also paid for the last month of being there and left at the very beginning of that month was told by law by ******** ****** that I had to be retro-paid the remainder of the month after I left which also has not happened. After months have gone by there has never been any contact or communication from ******** ****** or Advise properties, my phone number and email has NEVER changed. Now they went ahead and put this on my credit after zero attempts to contact me. After dealing with the flooding and pipes bursting at the property and now this. Absolutely horrible company and even worse building management ******** ******.

  Customer Answer

  Date: 12/06/2024

  Hello good afternoon the address Im referring to where I stayed was ***********************************************************************

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, my husband and I were interested in renting a unit at the Residences at *************. We wanted to view the unit, but were told we could not do so until it was vacant. The property manager, also instructed as to complete an application while waiting. Our application was approved, and we were urged to pay a $2500 holding fee just to view the unit, or else another applicant would be approved and we would lose out on the opportunity. No where in the application, or while paying the fee, did it state that this fee was non-refundable, only that it would be applied to our security deposit should we move forward. Additionally, the unit was falsely advertised - I asked the property manager multiple times if this was a first/ground floor unit due to accessibility issues, in which I was told yes. Upon viewing the unit, it was a below ground unit that required the use or stairs or elevator. Both were not possible or accessible for us, and therefore we couldnt move forward. The property manager informed us that the deposit would be refunded as soon as the unit was filled. The last I heard from the property manager was in July 2024, despite multiple messages asking for updates. I sent a final message stating that if I didnt receive a response, Id have to take this to civil court. The ** emailed me stating that I would not be receiving a refund, and the unit was accessible (despite my multiple explanations as to why it was not). I then received no response.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I move out of Lakeshore apartments in Laconia on July 8th 2023. My landlord, Avise Properties says it actually July 21st because that’s when the next tenants signed their lease. I also had a doctors note stating it would be best for my health to move back closer to family. They charged me $250
  , taken out of my security deposit, that I still don’t have. Even at their term if July 21st they are way past due. This is causing me stress that I seriously don’t need. I’ve been through enough in the last 1.5 years and this needs to end. I’ve emailed them countless times and the property manager is shocked that I’m upset. Please help. She told me today that the check (#****) has been sent.
  As of yesterday I have no check. If they owe me interest I’d like them to pay that also.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking reimbursement from the brand new luxury apartment that I moved into in Merrimack, NH managed by Avise Properties for living with 2 broken windows and a lack of response or level of urgency around the maintenance request. The property manager has been unwilling to communicate in a timely fashion or acknowledge my request for reimbursement. Attached is a detailed list of the communication through email and phone. All I am asking for is $400 in compensation for 2 months of 2 broken windows, which is completely reasonable.