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Lamont, Hanley & Associates, Inc.

Complaints

This profile includes complaints for Lamont, Hanley & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice from Lamont, ******************************************* stating that I have a debt owed to ********************* from 2023. We have recently moved but have a change of address on file with the **** and have not received anything from Auto Owners concerning this matter. The letter from Lamont, *********************************** was mailed to our previous address and then forwarded so it's not a matter of the insurance company not being able to contact us. ALL of our business with ********************* company was paid with direct debit/auto pay so if we owed anything to that company it would have been paid directly. I have not intention of allowing a **** company destroy the excellent credit rating I have achieved and wish to file whatever documents necessary against this company. Please inform me of any further actions needed on my part.
Business Response
Date: 07/07/2025
This bill is for an Umbrella Policy your purchased through The ****************************** in *******, ** on 11/5/23.
We do not credit report on these accounts.
Customer Answer
Date: 07/08/2025

Complaint: 23561338

I do not accept the business's response as a resolution to my complaint because:
As I mentioned in my initial statement, ALL policies we had with Auto Owners were on autopay and would have been automatically paid upon draw from the insurance company. You have provided no legitimate explanation concerning when it was billed, why it wasnt automatically paid as ALL other payments were, why the insurance company didnt notify me directly if this is a legitimate claim.

Sincerely,

****** ******
Business Response
Date: 07/09/2025
I will close our file as disputed.
Customer Answer
Date: 07/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided that the company remove any and all information concerning this that could jeopardize my credit rating or reflect poorly upon me.

Sincerely,

****** ******
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally report Lamont, ******************************************* for what appears to be fraudulent and deceptive business practices.Our office recently received both phone calls and a letter from this company claiming to collect a debt on behalf of the insurance company ******. Concerned about the legitimacy of this claim, I contacted Humana directly. They confirmed that they do not work with collection agencies and have not authorized Lamont, ******************************************* to collect any payments on their behalf.Furthermore, the phone number provided in the letter connects only to an automated payment system, with no option to speak to a live representative. This lack of transparency and communication is deeply troubling.Upon researching the company online, I found that Lamont, ******************************************* has numerous 1-star reviews and many public complaints of fraudulent activity. These patterns are consistent with our experience and raise serious concerns about the companys legitimacy and business practices.This company appears to be engaging in scam tactics to collect unauthorized payments, and I urge the Better Business Bureau to investigate their actions thoroughly and take appropriate action to protect others from falling victim.Thank you for your attention to this matter.
Business Response
Date: 06/27/2025
We are representing ****** to recover money they were overpaid on a claim. If the business owner requires further information, they can call our office. We cannot divulge this information in this forum due to HIPAA. The patients name, date of service and the reason for overpayment was on the letter we sent to them.
Customer Answer
Date: 06/30/2025

Complaint: 23522637

I do not accept the business's response as a resolution to my complaint because: I spoke to Humana on 6/26/25 Re# ************* and they informed me that they are not working with this company.

Sincerely,

******* ********
Business Response
Date: 07/01/2025
Please provide the name and the phone number of the person you spoke with at Humana so I can have them get in touch with my contact.
Initial Complaint
Date:01/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter saying I owe Anthem money. When I contacted Anthem they said I don't know anything. I contacted ****** several times and they said they don't know anything about this and that they don't use an outside collection firm.
Customer Answer
Date: 01/17/2025
Here is the letter .
Business Response
Date: 01/23/2025
The copy of the letter you sent us was in response to your request after your conversation with one our representatives. We are a contracted vendor for Anthem. Please feel free to contact us for further information. In the interim I will close our file as disputed.
Initial Complaint
Date:01/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company keeps sending me a debt letter regarding a bill from a company called until I have never done business with until nor do I even know who that is please do not contact me again this doesnt belong to me
Business Response
Date: 01/14/2025
We received the consumers request for documentation to support the balance due on 1/7/25. We sent the requested information and then closed our file.
Customer Answer
Date: 01/22/2025
business has sent no documentation regarding this account. I have researched this debt company and they appear to be a scam and this debt they are trying to collect if doesnt even belong to me not sure how they came across my information. I do not want to be contacted by this company again
Complaint: 22807832

I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Sincerely,

******* ****
Business Response
Date: 01/23/2025
Please share more information as to why our resolution is not accepted. We have ceased communications and closed our file.
Customer Answer
Date: 02/01/2025

Complaint: 22807832
The account in question doesnt belong to me! I have received 0 correspondence from you nor do I need any. This is a scam please stop any further communication regarding this alleged account. I have reached out to the original creditor and they have no account with my information.
I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Sincerely,

******* ****
Business Response
Date: 02/03/2025
Our file is closed as disputed.
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lamont, ******************************************* claimed I owed $304.34 due to ****** claiming they paid the wrong provider. They refused to give information regarding claim numbers or dates of service claiming HIPPA violations. They did give me the *** number for the **** Upon checking via my clearing house I found that the amont they were claiming was different than what the *** was for and all patients on that EOB where mine. They asked for patient names of which, per their rules, would be a HIPPA violation. When pressured to get information on the legitamcy of them working with Anthem they hung up. I have already made a formal complaint to the Office of the Insurance Commision for the state of *********.
Business Response
Date: 11/13/2024
After the phone call, we researched the matter. We were able to compile the information they requested and that the information is being sent to them.
Initial Complaint
Date:12/11/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a letter in the mail from Lamont, Hanley & Associates claiming I owed was overpaid from the company I went through for my short term disability. I never got an initial letter, phone call, or email from the original company stating I was overpaid and upon further investigation I found I owe nothing. I searched the address that was on the letter and it showed to be a photo studio or something, but when I search for LHA online it gives a completely different address. This is a scam and a sick way to try and leech money out of someone.
Business Response
Date: 12/11/2023
Our file was closed the day we received the initial notification from the Better Business Bureau. I just wanted to clarify that this was not fraud so the consumer could reach out to us in case they wished to resolve this matter.
Our policy is to only send PHI through secure channels, so should they wish to receive information supporting the balance due, they can contact our office.
Initial Complaint
Date:11/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received letter from Lamont, Hanley & Associates, Inc stating they are collecting debt I owe to ****** **** ***** *or $136.16. I spoke with ****** and my account with them shows no amount due. Other people have stated this company is a scam also.
Business Response
Date: 11/29/2023
This account is for an overpayment the consumer received on a health insurance claim. If you contacted a department other than the cost containment department at ******* they would not show a record. If you need more information, you can contact me for the patient's name, provider name, date of service and check number.

Customer Answer
Date: 11/29/2023

Complaint: *****914

I do not accept the business's response as a resolution to my complaint because: [****** stated they do not use any outside company for collections and if there were any debts owed on my behalf, ****** themselves would be the ones submitting for payment.]

Sincerely,

***** ********
Business Response
Date: 12/11/2023
We would need to know who they spoke with our client as it is a large company and the representative, they spoke with may have been in a different department. If they would like to call my office at 800-639-2204 or communicate with me at lisa.c*******@lhainc.com, I can send information about their account to verify that this is not a scam as we are unable to share protected health information over this portal.
Business Response
Date: 12/29/2023
I am showing that I responded to this complaint on 11/29/23 and again on 12/11/23. This is a legitimate account. To protect the privacy of the consumer, and to be in compliance with HIPAA, I am not able to give more information through this medium. However, if they would like to call me at 603-391-8032 or e-mail me at Lisa.C*******@lhainc.com, I can give them details that will show them that this is not a scam. Please refer to customer number ******. The file has been closed in our office as disputed since I received the original complaint on 11/29/23.
Initial Complaint
Date:11/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is an absolute SCAM. I received a call from Lamont, Hanley & Associates claiming they represent a "Large Insurance Company." I asked some probing questions and came to find out that they are stating we owe money to the worker's compensation fund. The company they are seeking payment from is a company we had registered with the state, and that's as far as it got. Due to lack of funds and tight deadlines the company never actually conducted business. There were never any employees. We had not even purchased some of the essentials like a logo/branding & marketing, let alone insurance. How can this company claim to be collecting on a debt owed to *** if my company never even made it off of the drawing board? This is an absolute scam. They simply looked up companies and made fictitious debts to settle on hoping that said company would just pay without question. If we receive any further contact from this company, we will seek a legal cease and desist, and if it continues further, then we will move forward with legal action.
Business Response
Date: 11/08/2023
We are unable to locate the account with the information supplied. If they can send us the company name, or a policy number, I will be able to accommodate their request.
Initial Complaint
Date:08/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been harassed by an agent Roger B******* at Lamont Hanley for over a year. They are claiming that my practice owes a debt to an insurance company. I sent them a check for the amount they asked for just to make the calls stop. We were then told that the check bounced and I needed to send another which is impossible. No other check in my checkbook has ever bounced. My billing team researched Lamont Hanley and their claim regarding what they say we owe them and found no evidence whatsoever of what they are claiming. They continue to ask us to send them money however I called the insurance company they are supposedly representing and they have never heard of Lamont Hanley and have no record of outstanding debt that I owe to them. This is ridiculous and I want them to stop contacting me. It is clearly a scam and I will not be communicating with them. We have had to block their numbers due to excessive contact, shady practices and no evidence of their claims.
Business Response
Date: 08/09/2023
We show that we received payment in the form of their check number **** on 3/28/23. The check was returned by their bank on 3/31/23 as account closed.
We are not showing a record of a dispute. We were working with ******* at Dr. ****'s office who asked for proof that they were overpaid and responded to us on 2/24/23 saying the following which was copied and pasted from her e-mail. "THANK YOU *****, PLEASE CONFIRM NEXT STEPS FOR GETTING THIS RESOLVED."
Customer Answer
Date: 08/09/2023

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: There is no record of any debt owed to this company or the insurance company in question. Our billing team has contacted the insurance company who has no record of any outstanding debts owed. We will not be paying this debt as there is absolutely no proof that it is coming from the insurance company they claim to represent.
I am the owner of the company and ******* works for me. She was informed that this appears to be fraudulent attempt to gain access to funds that we do not owe. If you wish for us to pay anything we need to receive correspondence from the actual insurance company that you claim to represent because we have never received anything from them claiming we have an outstanding bill of any kind.

Sincerely,

******* ****
Business Response
Date: 08/09/2023
The documentation to support the amount due has been e-mailed to your representative. If you wish for me to send you a copy, please e-mail me at *************@lhainc.com.
I closed your account as uncollectible. No other contact will be made.
Customer Answer
Date: 08/09/2023

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: [More proof this company is a scam and lying. We have received no such email that they claim to have sent. I wish to not hear from this company again. This has been going on for a year. I have no proof emailed to me. And I will not accept documentation from Lamont Hanley. I will require documentation from the insurance company itself that you claim to be representing.

Sincerely,

******* ****
Business Response
Date: 08/10/2023
As the business has requested that we not contact them again, we have ceased communication with them. If they can specify what further action, they would like us to take in order to resolve their complaint, I will see what I can do to accommodate them.
Customer Answer
Date: 08/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope to not receive any further correspondence from Lamont Hanley as they have stated.

Sincerely,

******* ****
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received several calls and a letter from Lamont, Hanley & Associates claiming that I owe a debt from my insurance company in the amount of $305.70. I have contacted my insurance company and no such claim number exists or ever existed and they cannot find any association with this company, nor can they find any money owed to them by me. I have the conversation transcript with my insurance company as proof that this is a false debt and attempt to scam me out of money.
Business Response
Date: 07/05/2023
We are an authorized agent of the insurance company. It is a large company, so it is possible that the consumer was speaking to the wrong branch.
The consumer had no knowledge of the amount the insurance company overpaid to her until our notice. Because of this, we sent her a copy of the canceled check as proof of the payment she received in error and an explanation of benefits to the e-mail address she provided during our conversation. We made follow up calls but did not receive a response, so we closed our file.

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Lamont, Hanley & Associates, Inc. is BBB Accredited.