Complaints

This profile includes complaints for Lamont, Hanley & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lamont, Hanley & Associates, Inc. has 2 locations, listed below.

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• 

  Lamont, Hanley & Associates, Inc.

  186 Granite St Manchester, NH 03101-2643

  
• 

  Lamont, Hanley & Associates, Inc.

  PO Box 179 Manchester, NH 03105-0179

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LHA inc is sending me a collection notices from my Medical insurance Blue across in witch I never uses my Medical insurance in august in 2022 or received a bill From Anthem Blue cross in which now is independence Blue Cross I will get a bill From my provider when there’s a bill but I haven’t used my insurance for quite a few years yet I called the insurance and they don’t know who LHA is but they’ve heard that they’re there a few complaints about the same thing so it seems like a scam to me. I have no money and they have nothing in collections, they don’t even provide what Dr. and from where the $250 comes from it’s a scam

  Business Response

  Date: 06/21/2023

  This is not a Scam.  We are an authorized vendor of Anthem Blue Cross.  They sent check number ********** to you on 1/28/22.  The billing was determined to be incorrect, so they are asking that you return the funds.

  In order to protect your privacy, I will request that you contact me at ###-###-#### and refer to account number ******.  I can then give you the physician's name, date of service and the patient account number the physician used when billing Anthem.

  In the meantime, I will close your account as disputed.
  

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached bill collection notice from Lamont, Hanley & Associates, Inc., Manchester, NH, dated 6/2/23 indicating they are collecting a delinquent amount of money owed to my business insurance company is false. I called the company, Philadelphia Insurance to verify I am paid up for the year and they have no record of dealing with this company.

  Business Response

  Date: 06/16/2023

  We informed our client of the complainant’s allegations, and
  our client advised us that it renewed the policy in question and then cancelled
  it the following month for non-payment.  Our client further advised us
  that they did not receive a response to letters they sent notifying the insured
  of the balance due, and that they do not have record of any contacts from the
  insured regarding this matter.  In any event, we have closed our file as
  disputed and recommend that the complainant follow up with their insurance
  agent or directly with our client and speak to their Collections Department. 

  Customer Answer

  Date: 06/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to my previous medical insurance which is Anthem Blue Cross to confirm if there was any debt or balance owed as I received a letter today (not sealed) on 4/26/23 advising I owe $40. I have read all over online this is a scam and not sure what to do as my previous insurance shows no debt owed.

  Business Response

  Date: 04/27/2023

  The consumer received an overpayment on an insurance claim by Anthem Blue Cross.  They are asking that the consumer refund this amount.

  We do not credit report these accounts.

  We will close our file as disputed.