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Business Profile

Health Care

Amoskeag Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amoskeag Health sent me a bill in the mail for a service that I never received. The bill is for surgery on 09/02/2022. I have never had surgery of this type. I have not had surgery in years, and never involving this company. I have never seen this provider before (Kristian O******). The bill was clearly sent to me in my name in error. I have been trying to call them for over a month to resolve this, but nobody will help me, and I just get voicemail. I do not want to pay for a surgery that I did not have, and I am afraid that this may harm my credit if I cannot get in contact with someone to settle this soon. I have attached the bill they sent me. Thank you for your help.

    Business Response

    Date: 11/03/2022

    I am following up on a letter I received today from the Better Business Bureau relating to a complaint your organization received. I was out of the office for the last few days and it arrived while I was out. Today is my first day back so I am responding today. I just finished speaking to the individual who contacted you (****). I spent 30 min this morning investigating the complaint before I called *****

     

    As you know, **** stated she was charged for a visit with Kristian O****** that she never had on 9/12/22. She stated that they called us a few times (and her husband made a few of the calls) after getting the bill and the call kept getting transferred to different people or getting voicemails. In the end they got a letter from Michelle in the Billing Department trying to explain the charges. They tried to call a few different numbers that they were given. The first was 603-935-5205 for our Billing Department, and then the person at that number told them to call 603- 663-2315, and the person at that number was not able to help them either. That is a number to an anesthesiology practice. That must have been part of the bill she received and perhaps that is why Billing referred her there. I have not yet had time to speak to all of the people involved, but rest assured I will speak to all of them to inform them of their errors.

     

    After review of the chart, it is clear this issue was an error. I told the patient I would have billing remove the charges as they clearly belong to a different patient seen on a different day. I also told her that there were two visits she did have that she would be charged to her insurance, her visit on 9/2/22 and her visit on 10/14/22, which was not yet billed as it just occurred. I told her I would email her my contact information today, and that I would also follow up with her once I confirmed the error was addressed. I apologized to her for the error and for the time she and her husband had to spend trying to get assistance with this problem. I asked if it was ok to contact her via her email and she confirmed it was. I will speak to the Dir of Rev Integrity and the CMO to have them review the chart and we will reverse the charges that were entered for this 9/12/22 date in error. My apologies to all involved for the error, and we will get it rectified ASAP. My thanks to you both, and my contact information is below. Kind regards- Kris

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