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Business Profile

Retail Stores

Darn Good Yarn Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/17/24, I returned order #*******. That return was pre-approved by Darn Good Yarn.The package was received by Darn Good Yarn on 9/18/24, as confirmed by *** *********** of today, 10/21/24, I still have not received my $84 refund.I have sent four emails regarding this directly to Darn Good Yarn, and have left two voicemail messages.I have never received one syllable of a reply.I want my money refunded ASAP.

    Business Response

    Date: 11/04/2024

    Hi,

    Ann's Email were not attended as unfortunately, they all went to spam folder. She reached out to us on our FB messenger on 10/22 and we responded to her immediately. The FULL refund was processed on the same day.

    Please see the attached photos.

     

    Thank you for contacting us.

    *******

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 8.15.2024 and the order was supposed to ship in 2-3 days. It has now been almost 2 weeks (9 business days) and the order still has not shipped. I reached out a week ago and they told me their stock is in customs, but no change to the status has occurred since. At this point, it appears they are selling items they do not actually have available to sell.

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, when I received it, the items were not what was advertised and frankly very unattractive. As these were supposed to be unique clothing pieces, I expected something unusual. These pieces were ugly. I immediately contacted the company to return items, I was given a refund approval, I returned the items at my own expense within their designated time. I have the tracking number which shows that the item was received in their NY warehouse on August 28. I have emailed 3 times asking for a refund and have heard nothing back.

Darn Good Yarn Inc. is NOT a BBB Accredited Business.

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