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Business Profile

Business Process Management

Six Sigma Global Institute, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Six Sigma Global Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Six Sigma Global Institute, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/24/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a course from their website on March 13, upon ordering said course my login information stopped working. Since then, I have messaged and called their available sources and have received no help correcting this issue, this course cost me a total of $279 and, I feel that the level of customer service for the price of their services is not only unacceptable but unprofessional.

      Business Response

      Date: 03/24/2023

      The first email we received from the customer was on 3/24 (as shown in attachment). This was the only documented message we have received from the customer. The customer was not able to access their account because of a spelling typo made when their email was registered during purchasing. As shown in the email attached response, we responded to the customer 16 minutes after their initial email inquiry. We then updated their email and received confirmation from the customer both over email (as shown in attachment) and a phone call that one of our customer services reps made to make sure everything was sorted out. The initial email entered at purchase was *************************, we then corrected it to **************************. In addition the customer made one phone call attempt to us based on our call monitoring system, this call was made today (3/24) at 1:41pm Est. As mentioned above, everything was sorted out within an hour. 

      Customer Answer

      Date: 03/24/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an engineer with a Professional Engineer certification (P.E.). This certification requires professional development hours/credits (PDH/PDC). I took a Six Sigma Green Belt certification through Six Sigma Global Institute (SSGI) for this requirement. I took the class, passed the test, and received the proper documentation. The site also states it will provide PDH/PDC certifications upon completion. I have not received my PDH certification. I have called over 10 times over the past week and the phone number goes to a generic voice mail. I have sent two emails in the past week. I cannot reach anybody to receive my PDH hours.

      Business Response

      Date: 11/05/2022

      As shown in the attached documentation, we provided the customer with the requested documentation on October 11th via email. We once again followed up on October 27th, when were received the BBB notification. As shown in those email communications, the customer says they have everything they need as of October 11th and there is nothing else we can help them with. Please note that we try to get back to all inquiries/customers within 1 work day, however our offices are closed over weekends and some long weekend holidays, such as Columbus Day.

    Six Sigma Global Institute, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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