Complaints

This profile includes complaints for Planet Fitness - Taymax Owned's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Planet Fitness - Taymax Owned has 108 locations, listed below.

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  Planet Fitness - Taymax Owned

  27 Northwestern Dr STE 2 Salem, NH 03079-4844

• 

  Planet Fitness

  10373 Folsom Blvd Rancho Cordova, CA 95670-3518

• 

  Planet Fitness - Taymax Owned

  1912 Larkin Rd Tifton, GA 31793-8130

• 

  Planet Fitness - Taymax Owned

  5945 Watt Ave North Highlands, CA 95660

• 

  Planet Fitness – Taymax Owned

  3813 William Penn Highway Monroeville, PA 15146

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CANCELLED MY MEMBERSHIPS WITH PLANET FITNESS AND THEY CONTINUE TO CHARGE MY DEBIT CARD. THIS IS SECOND TIME IT HAS HAPPENED WITHIN 1 MONTH:
  
  $10.65 - 8/17/22
  $25.65 - 9/6/22
  
  I TOLD THE COMPANY AND YET MY CARD IS STILL BEING CHARGED. I WANT A FULL REFUND AND A LETTER STATING THAT THEY ARE NOT TO CHARGE MY DEBIT CARD. MY ACCOUNT IS NEGATIVE.

  Business Response

  Date: 09/12/2022

  Hello,

  Club Gm connected with the Member, issue is resolved, member no longer will get Charge by PF.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near the end of June of this year I was at the gym and at the end of my workout I told a one of the staff that this was going to be last day here and I’d like to cancel my membership. He asked for my last name and said “you’re good boss I’ll take care of it “, then I left. On July 1 I they take $39 from my bank account. I call them and ask why they took money from me when I canceled and I was told that my account was not canceled and that it is still active. I then said I canceled it about a week ago, and I was told I was taken care of. I was told again that my account was active and I had to come to the gym and cancel in person. I explained that I already canceled in person I do not have the gas to make it there. I’m told again you have to come in person there’s nothing we can do. So I drive over there to cancel in person and I’m told that I have a balance of $50 and I can’t cancel until I pay the balance. I said I’m not paying that balance you’ve already taken $39 when I was told my memberships was canceled. I left and that day I canceled my card and ordered a new one from my bank. Since then they have still been able to take money from and have charged me $25.05 on August 17th.

  Business Response

  Date: 08/29/2022

  Hello,

  This is the 3rd BBB complaint Mr. ****** submit, we canceled and refunded Mr. ****** and canceled his balance due with us. Mr. ******'s accounts are canceled with with us.

  No further action needed, Mr. ****** no longer customer of Planet fitness.

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gym membership back in February of 2020. March of 2020 I called to cancel my membership due to Covid related reasons. Fast forward to August of this year, I went into Planet Fitness to reopen my account and to my surprise my account had never been canceled. Not only that I had been billed for the last two and a half years. In the documents I have provided it shows that I had not attended for 886 days.
  I have already canceled my membership with them indefinitely.
  I am reaching out for a billing adjustment.
  Let me know if I can provide any other information.
  Thank You

  Business Response

  Date: 08/16/2022

  Hello,

  our GM at Country Club location called and offered the member 60 day refund as courtesy. unfortunately we can't refund 2.5 years as we didn't see any proof of cancelation . member refused our courtesy refund.

   

  Customer Answer

  Date: 08/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory but I can't do anything without proof of cancelation so therefore it's resolved.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership with the gym due to a LOAD of billing issues but the final straw was being charged twice for the yearly fee, the first came on April 1st, 2022 and the second came on June 1st, 2022. They told me they attribute my upgrading my membership to the cause of the second charge but that the billing time should not have changed and the second charge should not have occurred which is them acknowledging their fault. I was told by one of the managers they had sent the request for my refund and i would receive it in 2-3 weeks however four weeks passed and i still hadn't received my money. I sent an email following up and Joe told me " I went ahead and processed your request. You should receive it in the next 5-10 business days. Please feel free to reach out if you have any questions." i allowed the time to pass and on the 9th business day sent an email checking up because i still hadn't recived my refund and we were approaching the final day. to this i recived no immediate response. later that day i called the gym and the female assistant manager answered, the situation was explained and she said that she knew what they did and would follow up with a phone call, but she never did and i recived an email back from the manager that said "I reached out to our client services regarding your refund. I will notify you once we hear back." later that day i called the gym asking for the manager and the gentleman who answered said he was at lunch, i proceeded to tell him to tell his manager if i didn't see my money by the following day, id be filling a chargeback with my bank and sending in a complaint to the BBB because what it's looking like is they are attempting to keep my money by telling me to wait all this time so the 60-day chargeback time runs out and i can't file one because it's been 55 days now and im still being told to wait, which is deceptive.

  Business Response

  Date: 08/08/2022

  I just spoke to ****** and the refund that was promised by the club was not given. I have processed the refund and have given ****** my personal contact details and told him that if he has not received the refund in 7-10 business days, to reach out to me directly so I can follow up.

  Thanks!

  Customer Answer

  Date: 08/10/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17638708, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********