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Business Profile

Retail Sportswear

All Star Elite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me two different sizes and i cannot get any contact with them and i ordered last week

    Business Response

    Date: 04/28/2025

    Please stop confusing us with All Star Elite! We are All Star Elite SPORTS and we don't sell anything online. Please remove us from your complaint list and chase the correct company. Thank you. 
    Your complaint seems to be towards:

    ************************** where as we are 
    ********************************

  • Initial Complaint

    Date:04/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I received my order on 4/8 and opened my package the wrong item was sent. I ordered the ****** ***** blur t shirt in brown and received the ****** ***** big head t shirt this is unacceptable since I ordered this item on 3/31 and the item that I ordered is now sold out online. I was not contacted by the company at all stating the shirt was sold out or a replacement item was being sent. I have contacted the company twice with no response I have tried to dispute this purchase and my dispute was denied even though I have proof that I did not receive the item I paid for.

    Business Response

    Date: 04/28/2025

    Please stop confusing us with All Star Elite! We are All Star Elite SPORTS and we don't sell anything online. Please remove us from your complain list and chase the correct company. Thank you. Your complaint seems to be towards:

    ************************** where as we are ********************************. 

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a jacket on February 24th I paid $82 and my order was supposed to arrive February 28th It's March 10th & I have not received my order. I emailed customer service twice and have not received a response. The order screen says the order was placed but doesn't say it's been shipped and there's no tracking number. This is a USA based location according to their website and I live in the **. They have not tried to resolve the problem

    Business Response

    Date: 04/28/2025

    Please stop confusing us with All Star Elite! We are All Star Elite SPORTS and we don't sell anything online. Please remove us from your complaint list and chase the correct company. Thank you.

    Your complaint seems to be towards:


    ************************** where as we are 

    ********************************

  • Initial Complaint

    Date:03/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 23, 2025, I purchase a jersey online. I have not received my order and I have contacted customer service via email and phone with no response!

    Business Response

    Date: 04/28/2025

    Please stop confusing us with All Star Elite! We are All Star Elite SPORTS and we don't sell anything online. Please remove us from your complaint list and chase the correct company. Thank you. 
    Your complaint seems to be towards:

    ************************** where as we are 
    ********************************

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Jersey From All Start Elite June . I received the jersey but it was too big and they sent me a return ******* to send the jersey back and I have yet received a email, or another jersey. I spent $ ****** dollars plus tax I would like to hear from someone.I feel scammed

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a youth large jersey for $99 and received an adult large. I tried to call and email and there is zero response. They also have two different return policies listed on their website. I only want an exchange or to be refunded if the correct size doesnt exist. Not an unreasonable request.

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction : February 10, 2024 Amount of money paid:$110.00 I bought a jersey from them I never received the jersey or a tracking number

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16, 2023, I purchased a medium, red Youth ****** Satin Jacket for my son's Christmas present. The cost of the jacket was $135.00. On January 28, 2024, I went back to the store to request an exchange of the jacket because of the poor-quality product I received. The fabric of the jacket has so many issues, which were presented to the store clerk at the time. She then gave me the phone shown ***************) and requested that I call customer service between Mon - Fri to report the issue. On January 29, 2024, after calling and speaking with *******************, I was requested to email photos of the jacket, along with a copy of the receipt and my shipping address to *********************************** for the replacement jacket. On February 6, 2024, I followed back up with *** and was informed that he would be shipping out a new jacket. On March 3, 2024, I contacted *** again for a status update of the shipment and tracking number but have not received a response. Thus, after contacting Tanger Outlets Customer Support and informing them of my issue, along with the negative reviews concerning this company that I was able to locate online, I was told that I had to contact the company directly and provided a different email address and phone for customer support. I then tried contacting the new number and email on **** 6, 2024, but no one ever answered the phone and the email was undeliverable. I then proceeded to contact ******************* again on March 15, 2024 and told him that "due to the continued delays with resolving this issue, I will proceed with contacting my state attorney general, the Better Business Bureau, and the *** about your services." He immediately responded, "I am trying to find you the jacket in the medium I do have the green ****** Street-:", in which I informed him to proceed with shipping that color jacket and provide me with the tracking number. I then contacted ******************* again on March 22nd, 27th, & 29th, but received no response back.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from All Star Elite on 12/21/23 a basketball jersey (Irish ********************************* Basketball Jersey) in the amount of $141.65 as a gift for a friend. The order # is ********. I have not received this product as of this date. I have called and e-mail numerous times. The number for the business connects you to an automated message and then disconnects. I feel this business is a scam and would like a refund as soon as possible. Thank you.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought items on 1/05/24 on the website. My order never arrived its been 3 weeks. Ive called over 300 times i kid you not. They don't answer the phone. When I finally get in contact with someone from their email address they try to tell me I can't get a refund. But they made sure to let me know my items were out of stock. How does that work how can you sell something on a website that is already out of stock? I will do whatever it takes to get a refund I don't care. I have all the time in the world to sit here and email and call until I get my refund. This is utterly ridiculous that they won't send me my refund. WHAT COMPANY DOESN'T SEND OUT A REFUND!!!!! GIVE ME A REFUND!!!!!!

All Star Elite is NOT a BBB Accredited Business.

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