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Business Profile

Retail Sportswear

All Star Elite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a total of 6 items from this company with 3 of them being delivered on time and to the correct address.....3 jerseys Franco Harris (2) and a Tweeder (1) were claimed to have been delivered with a picture of a incorrect porch. Ups sent out two investigators who agreed it was incorrect location and then CLOSES the investigation as DELIVERED.....Blatant lie.....I want a full refund or product and I want UPS and All Star Elite held accountable......Obviously these were holiday presents and never arrived.....This is unacceptable as I have ordered a TON from all-star elite in the past.

    Customer Answer

    Date: 01/17/2024

    They have made the situation right with me, please remove complaint for them but not ***

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered from all star elites at least five or six times and I never had this kind of problem with them before this time when I ordered I never got a confirmation a tracking number or anything. It’s been almost a month now I have called and emailed them at least 20 30 times. I’m just trying to figure out what’s going on with this company is there going out of business or what very bad customer service no service at all I just want my jacket that I paid for.

  • Initial Complaint

    Date:07/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After the FIFA World cup ended in Dec 2022, I placed an online order with All Star Elite for a soccer jersey. With shipping, it was about 100 dollars. I never received the order that I was excited about. Today is July 2023, I am still trying to get the product (all star elite web currently showing 2 of that jersey are available) or a full refund. So frustrating and disappointing to be told that they have a strict no refund, no exchange policy...wow! So, they just want to keep the money for a product that was never shipped and that they tell me they are out of, while continuing to sell the sold out product without offering any refunds ever. Yeah, right. Nobody keeps my money and I will get it back, well it has been 8 months and they are liars. Buyer beware of these scammers. Award winner for the most terrible customer service and blatant disregard for ethics. ALL STAR ELITE IS CORRUPT. DON'T DO IT. THEY ARE SELLING INVENTORY THEY DON'T HAVE. THEY WON'T OFFER A REFUND FOR A PRODUCT YOU NEVER GOT. YOU CAN'T EXCHANGE AN ITEM YOU NEVER RECEIVED. THAT IS THEIR STRICT POLICY. THEY GET HARD EARNED MONEY, YOU GET NOTHING EXCEPT FRUSTRATION AND LOST TIME. ALLSTARELITE.COM never, ever, ever again. Don't trust the website, the warehouse, the staff, or their locations. Ruthless takers with nothing to give. No inventory control. No remorse. No business sense. No repeat customers. Their well will run dry and your money will be lost. ALLSTARELITE.COM PROBLEM AFTER PROBLEM, STRICT POLICY OF KEEPING YOUR MONEY AND WHAT ARE YOU GOING DO TO ABOUT IT? I don't give up, even when I probably should. It's way more than the loss of $100 at this point. Meaning, the sheer principle of it all. I will figure it out, eventually. I want my product or I want my money back and I will stop them from continuing to sell that out of stock jersey. They took advantage of an event and are still doing it nearly a year later. How are they even still operating? THUMBS DOWN!!!!

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket and the website let me order it. 2 weeks have gone past and it’s sitting saying it’s not been fulfilled. I ask for an update and they tell me days later that it is out of stock. They don’t offer any refunds and I have to pick something else from their site. I really don’t want anything else and I just don’t think it’s fair the site let me order and they never reached out to me to tell me they didn’t have any more in stock. I don’t want anything else off the site and they refuse to give me a refund. I wouldn’t have had to ask for one if they had the product in stock like the website said it did.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fresh Prince medium baseball Jersey: Price $75.00
    Shipping: $10.64
    Total: $91.85

    Date of transaction April 18, 2023

    They sent an email May 14, 2023 that my item was shipped.

    I still haven’t received anything. I called the store and they told me they didn’t ship it and that my size is not in stock but they can send me a small instead. I said no thank you can I have my money back? They said no refund policy. I said tell the manager to give me a call, haven’t heard back from anyone.

    Unfortunately, the amount of negligence on their part cannot go unnoticed. I had to call them, they weren’t even going to give me a call or an update and they lied via email saying they had shipped the item, both to my email and the SHOP Application linked to their online services. It’s been over 2 months, I don’t trust this company’s online service and feel they are trying to bully me out of my money.

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday April 24, 2023 @ 6:45 PM bought a Dragon Ball Z printed T-Shirt from All Star Elite. A 2nd T was offered at 1 dollar more. The clerk bagged the shirts, I took them home.
    Upon closer look the stitching around both shirt collars are defective. I went back to the store on Tuesday April 25th around 6 PM. The clerk stated he did not have the code to enter into the register to refund money. I explained that i wanted to exchange the shirts. Bad for good. Said he couldn't do that either. I again showed him the missed stitches and he stated that the shirts were not like that. He bagged them himself and they were not like that when he bagged them.
    The sales slip tells us we have a 15 day exchange policy.
    Both shirts are new with tags attached. (As seen in Pics.)
    1 Dollar tee defect is hard to resolve but it is missing stitches on inside.

    Refund or replacement for the 55 Dollar Dragon Ball Z shirt with another non-defective Dragon Ball Z shirt only. The 1 dollar shirt can be exchanged with another similar T- Shirt.

All Star Elite is NOT a BBB Accredited Business.

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