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Business Profile

Trampolines

Fun City Trampoline Park Salem LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22nd I had booked a party with Funcity Salem NH for my daughters 3rd birthday party. At 230pm. The kids had a great time jumping and it wasn’t until the last half hour that issues arose. My party host was supposed to page the children at 4pm. A page never came across so I myself started gathering the children to come back to the room while looking for my host. By 410 a page went out for my guest to come back to the room. You only get party room for 30 minutes. ( hardly enough time for pizza and cake) one of my party guests ( a 9 year old) came back to the room with a swollen, red eye. When she had been asked what happened she informed us that she had accidentally been hit by a staff member. I approached the manager and had asked why their employee didn’t report the incident right away. A different employee ( a young man) started getting aggressive with me. I in return started getting aggravated and offensive In response. An apology was never given to myself of my guest that got injured. The employee that had gotten aggressive was even pulled away by another employee. The security guard even came over towards the end of the confrontation. Now our pizzas are in the room ( late by the way it’s now 410pm) the host didn’t bring plates, napkins or even drinks in the room. I again have to go to the front to request plates and drinks for my party guests. They offer me 15 extra minutes in the room for their mistakes. At the end of the party the host apologizes for her errors. We left the establishment and I realized I never got the 5$ arcade cards for the kids at my party . These cards are included in the party package that I purchased. I call funcity and I am told that I can go back and get the arcade cards but I didn’t want to step foot I. There again. The lady on the phone proceeds to tell me that I was aggressive with the employees and that the male employee never got aggressive with me according to the security guard that was there. The report is all lies.

Fun City Trampoline Park Salem LLC is NOT a BBB Accredited Business.

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