Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached uploaded document. It is our summary e-mail to Moveras in an attempt to find a resolution with them before we contacted BBB. Moveras never responded.

  Business Response

  Date: 06/07/2024

  When we sell a remanufactured transmission one of the requirements of the warranty is that the customer must replace the radiator or install an external transmission cooler.  This was not done, so the warranty is voided, but to help out the customer we sent a replacement transmission at no charge.  They had an issue with the replacement transmission and again they never replaced the radiator or install an external transmission cooler which subsequentially failed and only then did the customer finally install a replacement transmission oil cooler.  Now everything is working correctly.  There is no reimbursement for labor or any other expenses as a result of not following the warranty guidelines. 

  Customer Answer

  Date: 06/19/2024

   
  
  Complaint: 21800899
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 
  1) The original transmission warranty did not require a cooler replacement as claimed. Please refer to our e-mail exchange in which I provided Moveras with a copy of the warranty which specifically did not require a cooler replacement. The replacement transmission was not a courtesy on the part of Moveras.
  2) The second transmission was faulty on installation. The Moveras technician approved a replacement transmission only after discussions with installer as to the issues of the transmission.
  3) A cooler replacement was installed at a cost of $577. The second transmission did not function.
  4) The third transmission was faulty upon installation having the same issues as the second transmission. The third transmission only functioned after the installer made certain modifications specifically at the request of the Moveras technician - not simply because of a new cooler. This incurred additional costs (above installation costs) which Moveras would only cover a small portion and only if I agreed to release any claims against them. That check has not been cashed.
  5) Moveras refused any payment on the installation costs for the third transmission stating that the warranty on the second transmission was void because it had been taken apart; however, the installer inspected the second transmission and opened it up specifically at the request of the Moveras technician.
  6) Moveras shipped the third transmission to the wrong address even though I had verified the correct address with them several times.This resulted in additional delays.
  7) We were without a vehicle for 137 days. In addition to the significant inconveniences, I had to rent a car when I made an out of town trip so my wife would have a vehicle at home.
  I would like additional reimbursement for the additional costs incurred as a result of the faulty transmissions.
  

  Business Response

  Date: 06/24/2024

  There will be no reimbursement for labor as previously stated since the warranty guidelines were not followed.  There will be no further offer.

   

   

  Customer Answer

  Date: 07/02/2024

   
  
  Complaint: 21800899
  
  
  
  I do not accept the business's response as a resolution to my complaint because Moveras did not address any of the issues I raised in my prior response.
  
  

  Business Response

  Date: 07/03/2024

  As I previously stated, the customer did not follow the warranty guidelines for the installation procedures and as a result the warranty was voided and there will be no offer of labor reimbursement.

  Customer Answer

  Date: 07/12/2024

   
  
  Complaint: 21800899
  
  
  
  I do not accept the business's response as a resolution to my complaint because Moveras still did not address any of the issues I raised in my prior response. This will be my last response as it is pointless to continue with the back and forth. I will explore other options to find a resolution. 

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RMAm141262 I have had 3 transmission from this company in a year. The warranty is thru autozone, the company will not issue my refund because they have not received my defective transmission. Autozone said that they have sent it back. Neither company provides tracking # for proof. **************** with both parties is horrible.Neither one of them would like to take responsibility for the transmission. I had the work done @ aamco,aamco delivered transmission to autozone,autozone then sent back to company.

  Business Response

  Date: 08/22/2024

  We received the transmission back on July 29, 2024, the customer should now receive the credit.  We have also processed the labor claim per the warranty guidelines.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an operate a successful full service auto repair facility. Prior to that I worked at a GM dealer as a transmission tech. During my time as a full time transmission tech at the dealer, I had 0 come backs. When a customer came in with a Chevrolet 2wd pickup and a 4l60e trans I was willing to do the overhaul myself, however with our busy schedule and the customer using his truck for a drywall business he wanted a quick turn around time. The decision was made to get a reman unit through our local autozone due to the warranty and the somewhat affordable cost. Fast forward one year and the unit doesn't move anymore and the fluid is contaminated with metal. 3 weeks later a supplied unit from our local autozone was provided. Installed new unit, new cooler, new lines new fluid and it works as it should. Now to the part where I get paid to do the work is where it gets interesting. Autozone has sent the unit back 3 weeks ago and they claim they've yet to receive it for their evaluation of what they messed up the first time. This seems to be a common tactic they use to avoid paying labor claims as a quick search on BBB Will reveal they do this song and dance with all of their customers. If I was under the slightest impression I'd be stuck footing the labor I would have just installed 4 used units from the salvage yard at the same cost with no labor coverage.

  Business Response

  Date: 05/29/2024

  The procedure for payment of labor claims is once we receive the customers defective transmission we will then process the labor claim if approved.  We received the transmission back yesterday, the claim has been approved and will be processed this week.  To review the labor warranty, the labor reimbursement is based on All **** warranty time at $50. per hour plus $20. for fluid.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21768221
  
  I do not accept the business's response as a resolution to my complaint because: I just got off the phone with this company 5-29-24 1:25pm and was told it will be the end of NEXT week 6-7-24 before it is even inspected which I don't feel is an acceptable time frame being as I have been waiting 6 weeks before you've even confirmed you've received it, which is not acceptable. In addition to that, if your scheduled that far out for warranty inspections it has me concerned about the volume of units you are having returned. I took care of my customer immediately. If you could also provide a link to where you are purchasing this amount of compatible fluid within a $20 budget I'd like to see it.  There's no reason me or my customer should pay for the fluid in this unit that he paid for ***** miles ago due to a problem that stemmed from your poor workmanship, not mine. If you want to send the link I can copy/paste it,  thanks. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21768221
  
  I do not accept the business's response as a resolution to my complaint because: I just got off the phone with this company 5-29-24 1:25pm and was told it will be the end of NEXT week 6-7-24 before it is even inspected which I don't feel is an acceptable time frame being as I have been waiting 6 weeks before you've even confirmed you've received it, which is not acceptable. In addition to that, if your scheduled that far out for warranty inspections it has me concerned about the volume of units you are having returned. I took care of my customer immediately. If you could also provide a link to where you are purchasing this amount of compatible fluid within a $20 budget I'd like to see it.  There's no reason me or my customer should pay for the fluid in this unit that he paid for ***** miles ago due to a problem that stemmed from your poor workmanship, not mine. If you want to send the link I can copy/paste it,  thanks. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/29/2024

  I don't understand the customers response, I said that the payment will go out this week in my previous response and it will go out this week.  Correct fluid reimbursement is $20 per the warranty guidelines. This is our final response to this issue.

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21768221
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased reman trans thru Advanced auto and 2 weeks later it failed, they sent a part to repair it and was wrong twice, sent pic of trans fluid after pulling pan to show metal in fluid, they agreed to replace and sent another unit. They only wanted to pay *** of 6 hours @ 50 plus fluid and no more than ****** total. Our company had to write off ****** to cover the difference they refused to cover even OEM fluids which exceeds $100.00 to do it the correct way and seals/ gaskets etc. for installation were not covered or flushing lines or replacing contaminated parts. I sent the invoices in and only received ****** check after 4 months of waiting for core return, inspection, and mailed check, they only paid for a trans repair not replacement. This company is a joke and keep selling junk transmissions to customers and do not stand behind their products at all. The amount paid does not even cover the techs pay rate for re installing another transmission. This company needs to be closed down and not allowed to be in business as all complaints seem to be similar to ours here at Greatwrench Auto. We will never purchase another unit from them everrrrrr again and neither will Advanced Auto.

  Business Response

  Date: 05/29/2024

  To clarify, we paid a labor claim once we receive back the defective transmission from the customer.  We received the transmission back on April 29th and the claim was paid 8 days later on May 7th.  Per our warranty guidelines we reimburse the repair facility $50 per hour based on All **** warranty times, I've attached a copy of the All **** warranty time for the removal and installation of the transmission for their review.  *** design of the warranty is to cover the direct costs of the labor for the shop which this does.  In addition, if the customer has an invoice for the purchase of the *** fluid can help them with the reimbursement of that cost. 

  Customer Answer

  Date: 05/29/2024

  Thank You for now agreeing to pay more than $20 for fluids as that was not stated previously or agreed upon, technically denied that we could be reimbursed for ATF from dealer with invoice.  i attached the fluids invoice, we used 6 quarts during the second install of the unit, we also replaced the RADIATOR and AUX TRANS COOLER, ADDED COOLANT, ETC, flushed lines and even purchased a product from Carquest to flush the lines as well to avoid future failure and not to void any warranty on the new transmission as the customer just paid to have replaced 2 weeks prior.  Again as stated in the first complaint, the company is expected to satisfy their customers and not to void any warranty on the unit as attached photos shows paperwork from you (attached to new transmission) to replace components that cannot be flushed and so on for Warranty and to avoid failure of transmission.  How is this fair to anyone or any company that has to pay these losses because of YOUR failed part.  The timeline of when we were paid by check is the least of our concerns.  Moveras what are you able to do to reimburse our company or other companies when your part fails after 2 weeks after install?  This does not seem to be an occasional problem with your units and needs to be fair to companies. 

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21752045
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] Previously type added letter.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/07/2024

  I have spoken to the Service Writer on May 31st at the shop and asked her to send me the original purchase invoices and would do what I could to help them.  I'm still waiting to receive those invoices.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My warranty was voided due to their transmissions failing 4 times in less than a year

  Customer Answer

  Date: 05/25/2024

  Purchase date is **** of 23, Ive received 4 transmissions from the company in less than a year and none of them have lasted. Moveras proceeded to void my warranty due to me not knowing I had to change the trans cooler. I wasnt notified of this until the first transmission went out and moveras sent me 3 more replacements and then voided my warranty on the last replacement due to it being a strange anomaly which they used the excuse of me not replacing the cooler from the first replacement. Its been changed every time since and followed all their instructions 

  Business Response

  Date: 05/28/2024

  This customer has experienced multiple transmission failures which we believe is caused by an issue we the vehicle itself, rather than the transmission.  We explained this to the customer and offered to refund his money for the transmission or send him one final replacement transmission with no further warranty.  The customer opted for a final replacement transmission with no further warranty.  The customer received the replacement transmission on May 21st.  There is no further offer for this customer.

  Customer Answer

  Date: 06/02/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as *************************************** offered to refund my money and keep my transmission which would have left me without a transmission to be fixed by a different company. I sent them my original transmission out of the truck that I had gotten ******* miles out of proving that its not the vehicle its their faulty transmissions that are not working properly. Ill accept a refund if Im able to keep a transmission or they can simply reinstate my warranty for the 3 years that were initially issued 
  Sincerely,
  
  *****************

  Business Response

  Date: 06/03/2024

  In order for the customer to receive a refund the customer must return the transmission.  We're more than happy to do this, but we cannot offer you a refund unless you return the transmission.

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] if I accept the refund is moveras going to pay the full core charge fee or just a fraction like they do their labor claims? Core charge is $1300
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/05/2024

  When you return the transmissions there is no core charge.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Then Ill need my original transmission that I sent in for my core. You expect me to be without a transmission and then have to pay $1300-$1800 when I buy a new one from a reputable manufacturer because I dont have a core to send? 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/07/2024

  When you return the transmission they will refund your purchase amount plus what you paid for the core.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I didnt pay a core charge, I sent you a transmission and for a new transmission the core charge is $1,800 from the company Ive decided to get one from. Ive not had the replacement installed that you sent me. The truck  has been sitting and still has the same bad transmission in it. Ill return the new transmission if Im allowed to keep the bad one thats in my truck now. I can send pictures to prove it hasnt been installed if need be. Im not going to be out more money from your company again. Its ridiculous how much time and money Ive wasted on your product and your still trying to beat me out of more
  Sincerely,
  
  *****************

  Business Response

  Date: 06/11/2024

  When you return the transmissions you'll receive the core charge back as well as a full refund.  There is no other offer.

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Well that truck and that replacement trans can sit there until this dispute is resolved. It cost me roughly $1,200 per unit to replace it, Ive had 3 replaced so far at $3,600 in a year not counting the $3,200 I paid for the trans to begin with and Ive only been refunded $165 for labor claims and fluid. I dont have a job because of the moveras quality transmissions I decided to go with initially without reading any reviews. Its hard to get to work in the only vehicle I have and something that doesnt move. The only way Im accepting your offer is if I am able to keep a core so I can use it when I purchase another transmission. Moveras core charge is $1,300, the company Ive decided to use has a great review on bbb and their core charge is $1,800. Ive spent enough money on your units and Im not going to be out another $500 plus the $1,200 install just because. I sent a core in when I purchased the unit why can I not keep the bad one and return the new one? 
  
  Sincerely a very disappointed customer 
  
  *****************

  Business Response

  Date: 06/13/2024

  Final Offer  There is no other offer

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21749022
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Ok theyll sit there then. 
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Transmission from Autozone. Original Transaction Date: 7/22/2023 Waited 6 weeks to receive Transmission.Had ASE certified mechanic install at licensed mechanic shop.Drove truck for 2 months (Approximately ***** miles) when the transmission grinded to a halt. No gears left.Warrantied through autozone on Dec 2023 once the mechanic shop was able to do the work again. No questions, No issues.Waited around 6 weeks for warrantied transmission to arrive. ASE mechanic installed at licensed mechanic shop March 2023 along with new transmission cooler. Transmission does not shift out of second once at operating temperatures.When I requested another warranty Moveras asked for a receipt of transmission cooler.I texted the image of the receipt from mechanic shop and was told it was not acceptable. Then they added they wanted me to pay to have a OBD1 reader put on the truck.They stated that the warranty process from the first warranty to the second is different.Went to Autozone and the store and commercial managers both said thats absurd and nowhere listed within Autozone contract with moveras does it state such a thing.I paid $2k for the transmission and $700 for each install. I'm requesting from Moveras a full warranty on my transmission as it was sold to me at autozone or a full refund.

  Business Response

  Date: 05/28/2024

  I have spoken to the customer and he is returning the transmission for a refund and the customer is satisfied with the resolution.

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rebuilt transmission. It has a problem and is non functional completely lacking overdrive and throwing engine codes. Their warranty should cover the transmission. They claim they will only cover parts. It was installed by a mechanic, not a self install. They claim autozone has a warrant that covers labor. Autozone claims they never cover or warranty engines or transmissions parts or labor but the manufacturer Moveras does. Moveras says they will cover the part, but not the labor, still rendering the transmission I bought with a guarantee it would be working or they would make it right dysfunctional into the future. The transmission was faulty from the beginning when it was manufactured. Moveras needs to immediately work out the warranty issue INCLUDING all costs associated with diagnostics and labor for the repair of this transmission with my local Chevrolet dealership, or my mechanic. My Work Order is W232118 the Sales order is SO357865

  Business Response

  Date: 05/06/2024

  I've spoken with the customer and addressed his concerns with the warranty and labor, and the issue has been resolved to his satisfaction.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from Autozone in December 2023. The transmission failed in March and Moveras approved my replacement claim and sent me a new transmission, however, the issue now is my labor reimbursement claim. Moveras has said they will only reimburse up to $350.00 for labor and $20 per claim for the transmission fluid although the truck takes 12 quarts of synthetic fluid thats $12.10 per quart. According to Moveras, I am responsible for paying the shop this large part of its labor cost although its their failed transmission that the labor claim is for. Is there any way you, the BBB, can help me with this issue. The shop that changed the transmission is also a member of the BBB and are reliable and trustworthy and should not be told they will only be paid up to $350.00 for their labor. You can contact me either by phone or email; ************************** Thank you very much.

  Business Response

  Date: 04/09/2024

  The Warranty includes part replacement at no charge, if the transmission fails due to defective material or workmanship, the labor is paid at the rate of $50 per hour of All Data warranty time up to a **** of $350. plus $20 for fluid.  The defective transmission must be returned and inspected prior to any labor claims being paid.  When we ship the transmission the warranty terms are fully disclosed in an attached warranty booklet.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21513693
  
  I do not accept the business's response as a resolution to my complaint because: They reference a book(let) that informs me of their labor reimbursement cap. I picked up the transmission myself and there was nothing I had that claimed this. Had I been aware of that I would never accepted the original transmission knowing that it would cost me more. I should not be required to pay the bulk of an installation charge for a failed product.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/11/2024

  The attached photo is a picture of the transmission that we sent you, which is the installation package which includes the warranty information.  For the warranty labor claim to be paid per our warranty guidelines we would need to receive the transmission back along with the copy of the repair invoice from a licensed repair facility not an estimate.  To date we have received neither.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21513693
  
  I returned the transmission to AutoZone probably a week ago and as for the labor invoices from the shop, I emailed them to a ************************* whose title according to his emails to be is claims supervisor. I have screenshots of all his emails and screenshots/photos of the invoices that were mailed. I registered this transmission online/over the phone because I was instructed to do so by an agent/person from Moveras over the phone when it was determined that I could get the transmission that was already at an AutoZone hub rather than wait possibly weeks for one to be shipped from *************. My point is this: It seems ethical and good and fair business practice that if your product fails and needs to be replaced that your company should reimburse the total reasonable/going rate to have that transmission replaced. ******* Auto was the cheapest shop I could find by far.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/12/2024

  I spoke to our claims rep today and she said that she received the invoice and we are waiting for the return of the transmission.  Once we receive the transmission we will pay the labor claim per our warranty guidelines.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21513693
  
  I do not accept the business's response as a resolution to my complaint because: I just spoke with Autozone and apparently the transmission has been sent to their D.C. and no time range is known when Moveras will receive the transmission. I am satisfied to know you were able to find the invoices I emailed to you. However, you stating you will reimburse labor per your cap of $350.00 is still unacceptable along with $20.00 for the transmission fluid although the truck takes close to 12 quarts which costs $12.10 per quart. I find it unconscionable that a company would force a customer/consumer to pay most of the labor to replace a faulty product of yours. I fear this may become a legal battle that I would prefer not to take on. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/12/2024

  Those are our warranty guidelines and there will be no further offer.

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21513693
  
  I do not accept the business's response as a resolution to my complaint because: Thats understood. I will continue to seek advice and guidance from the BBB and from my attorney. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/08/2024

  If Im reading this correctly, there is nothing more the BBB is willing or able to do with my complaint with Moveras, the transmission company I lodged this complaint against. I was sold a defective part, whether intentionally or not, but I, the consumer am forced to pay twice to have their transmission put into my truck, minus the up to $350.00 Moveras might reimburse me. It appears neither ethical nor fair that a company in the ************* would be allowed to treat it customers that way. I guess I understand now part of the reason for their 1.82 rating. I will never purchase a product from them and will discourage anyone to patronize them. Thank you.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased transmission #1 from ****** ********* **** in ******* on 11/19/2021 for $2,705.63. Purchased new transmission cooler for $148.09. Transmission was installed by a ASE certified technician 12/8/21 - 12/15/21. After installation, car had 19 codes + check engine light. Technician called Moveras tech support. Moveras decided it needed a valve body assembly. Jan. received part and installed. Temporarily fixed issue and sent my original 2005 Mustang transmission to the company to get a $400 core charge rebate. September 2022 - Car wouldn't go into reverse. The car was out of state in *******. Problem continued to worsen, car couldn't be driven. Dec. 30, 2022, car put on trailer and brought back to ********. Called company repeatedly month of January and couldn't reach anyone. Filed warranty claim online: Sales order # ******** Serial #*******. Took over six weeks to hear from company. Sent #2 remanufactured transmission, March 27, 2023. Bought 2nd. transmission cooler, April 12 for $63.58. When transmission arrived the technician noticed an extra hole on the top and called Moveras support. Was informed sometimes there is an extra hole, just leave the plug in. 2nd. transmission was installed Apr. *****. Lasted one week. Check engine light came on and over drive light would flash, code: Shift ******************** Signature. Called Moveras, no reponse. Put in another warranty claim online 6/6/2023. Work Order # W210522 Serial # ********. Sent a wrong transmission - was for a newer model Mustang. Transmission #3 Didn't send a receipt. Bought 3rd transmission cooler on 8/1/2023. for $63.81. **************** installed transmission for $664.98. 4-5 days later, fluttering sound. Put on trailer and took back to ***'s. Technician said it sounded like a pump. Took transmission to ***** ************* had to be rebuilt $3,954.00 10/5/2023 Contacted Moveras for a refund - refused until we sent transmission back. At that point we wouldn't even have original.

  Business Response

  Date: 02/19/2024

  The customer still had a full warranty from his original purchase date of November 2021, even though the customer was no longer eligible for a full refund from the store that they purchased the transmission they still had a full warranty and could have received a replacement transmission at no charge, the customer chose to have his transmission repaired elsewhere. As a result, there is no offer of a refund.   

  Customer Answer

  Date: 02/27/2024

  This response is unsatisfactory.  We went through the warranty process 3 times and were given a bad transmission 3 times.  We had to spend extra money each time we had the transmissions installed.  We had to drive to ******* and put the car on a trailer as it could not be driven. The transmission stranded our daughter in the middle of an interstate in *******.  We are at the point that this company does not have a good product. We worked with them for over  2 years with their warranty. Their product was extremely unreliable and could have led to an accident, which it almost did as their transmission failed with her on an interstate.  Enough is enough!   We could not send that transmission back because we had already sent in our original transmission that came out of the Mustang. We are prepared to take this to court if need be.  
  
  MESSAGE FROM BUSINESS:
  
  The customer still had a full warranty from his original purchase date of November 2021, even though the customer was no longer eligible for a full refund from the store that they purchased the transmission they still had a full warranty and could have received a replacement transmission at no charge, the customer chose to have his transmission repaired elsewhere. As a result, there is no offer of a refund.   

  Business Response

  Date: 03/11/2024

  I have left a voice message for the customer earlier today in an effort to resolve this issue and am waiting for a return call.

  Business Response

  Date: 03/12/2024

  We have been in contact with the customer and explained that he could return to the store for a refund.  The customer is satisfied with this resolution.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed multiple transmissions from moveras and left with 3warranty claims on paid and lost customers do to poor transmission builds by moveras.

  Business Response

  Date: 02/19/2024

  We spoke with the customer and processed the labor claims for the issues that they were having.  The customer is satisfied with the resolution.