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Business Profile

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St. Julien Macaroons

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment by **** on Nov. 11, 2024 Order confirmation, but no shipping information.

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order shown in the upload. Of the five shipments paid for, I only received the one to my own address. Since early Jan. when a friend let me know they did not get their order, I have contacted St. Julien's many many times via email and text. The text was to the worker who had contacted me about my order in Dec. She is the only person I have ever spoken with. Something has happened with this once fine company and I am very discouraged. Thank you for helping resolve.

    Customer Answer

    Date: 03/09/2024

    In reference to your email today 3/9/24, I have not received any further communication from St. Julien Macaroom concerning my complaint

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 14, 2023 I placed an order for $49 worth of Macaroon cookies via the St Julien Macaroons website. I received an email verifying my order (#****). My credit card was debited on the 15th. In my order I had selected the option of having my order shipped immediately. The confirmation email said I would be notified of when the order shipped with tracking info. A week later when I had heard nothing I emailed St. Julien Macaroons through their Contact form on their website and asked that if the order could not reach me by the day before Christmas then I would like to cancel the order. When I got no response I tried again to contact them. They don't answer their phone or take messages. I even created an account (Dec 21st) in case that would allow me to cancel the order through their "manage your orders" option. No response. A few days ago I saw that they had still not refunded my money and tried again to reach them with no luck.Thank you.

St. Julien Macaroons is NOT a BBB Accredited Business.

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