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Business Profile

Campers

Truck Camper Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Campers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2021 Northstar Arrow in November 2020. For the first year warranty and other issues were few and service was fine. However over the last year I haven’t been able to contact them by phone, email . I talked to one young lady once about 9 months ago and she wouldn’t give me an appointment because they were too busy. She said she would call me back… after about a month I called and left message. No reply . I emailed she replied that she would let me know when there was something available. I have called, left messages and emailed . I have received nothing. The voice message say appointments are only by appointment only but I can’t make them. I drove.., 5 hr round trip once but no one was there.
    I think this lack of after market support is atrocious . They don’t care because they have no competition for hundreds of miles.

    Business Response

    Date: 05/25/2023

    Hello, 

    We are actively working with this customer to resolve a few minor non-warranty issues on his camper. Customer does not understand our hours operation and expects returned messages and after hour responses. Thank you for reaching out to us about this. 

    Best, 

    Truck Camper Warehouse

Truck Camper Warehouse, Inc. is NOT a BBB Accredited Business.

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