We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Resorts Casino Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This online casino had no problem taking thousands of dollars out of my account to ****** with with but as soon as I won over 5000 and went to with draw it from my account they had no problem saying they cant verify my account so they cant process my withdraw! They had no problem taking the money and reporting the winnings to the ***. I want all of my money back or a partial refund due to their lack of communication about withdrawing winnings.

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I recently booked hotel room for 63 dollars on *******.*** at Resorts Atlantic City. Upon arrival we had gotten standard room non smoking king bed that I have booked through *******.*** on numerous occasions in the past with no incident all across the country. My wife and I are very heath conscious RNs so this whole situation was quite confusing.
    So at check in we put debit card on file for 150 dollar security deposit on room as done many times in past.
    This is where things go real bad in morning. This is one night stay. We were awakened by someone sliding post card under door we assumed was an add for return stay or whatever. To our surprise this card stated that the room was smoke free room which we were well aware of but goes on to say that the room detected smoke during the night and we were being charged 540 dollars for cleaning! What?
    This was very concerning as I said my wife and I don’t smoke and we had no one else in room. Another concern came to mind when the hotel stated the room detected smoke during the night but we were not notified at the time no one came to room to make sure that there was any issue and that we were safe. No! Resorts hotel said they reserve this information in bc order to charge you some outrageous amount of money for cleaning a perfectly clean room because there new system told them so. This even though there was no smell or evidence of smoking in any way in room. Also concerning is that this post card had a room number written on back of card presumably for clerical or delivery purposes and it said 3820 on back now we stayed in room 3822. Now you would think that the hotel would see that there was oviously some sort of mixup and back off there crazy 540 charge that was never authorized or justified in any way. But no with no damage or proff of smoking in room in any way ashes ciggarett butts anything in trash burns nothing. We have pictures that will be attached of room at time of checkout and of card with wrong r

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regular customer. Have a star card and was supposed to pay 10 for parking. Card reader did not work and got charged 20. It took 3 calls to speak to someone and they want me to jump through hoops to prove this. Just give me my money back or at least free parking my next visit.

    Business Response

    Date: 08/13/2024

    We contacted **************** about her unfortunate experience and told her we will refund her $20 and give her free parking on her next trip. Since it seems this began because her magnetic strip on her player card isn't working correctly, we urged her to get a new card the next time she visits. We also explained to her how to use the app to pay for parking in case she wants to use the app in the future as an alternative way to pay for parking, or if her card malfunctions again. We believe **************** is satisfied with the resolution to her complaint and regret the inconvenience it caused her.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We checked into the hotel on 7/4/2023. We found a bedbug the next morning security and housekeeping confirmed it was a bedbug. Resorts did not handle it appropriately. They escorted us to a different room which was a downgrade. At that time we were told to not worry, and they were going to take care of us. There were pee stains all over the beds. The risk department did not handle it appropriately as they told us we could have a hotbox until we checked out on Saturday. They wanted to rent the room on Friday night so they evicted us from the room that we were supposed to hotbox the laundry in. We had to throw most of our luggage away along with clothes and many other items you can see in the pictures. Now they are saying they had their pest control company go in and they found no sign of anything. The security guard and the housekeeping supervisor both confirmed it was a bedbug. I spent $150 when I returned home sanitizing in a laundry mat what was left. I wanted to leave as soon as we found the bug they refused to give the money back. As soon as we left the room, we were allowed to go back in the room to use the hotbox until they took all of our stuff out on their own and touched it and moved it and stood in front of our other room we got moved to waiting for us. It was a very unpleasant experience to say the least. The risk management department was very threatening, and not understanding that this is a huge problem when you find a bedbug in your room. They stated it was very common down there. This is not an appropriate business practice, and they should be compensating for the unnecessary trauma and anxiety and disruption. I have notified the health department and code enforcement. They overcharged us for an upgrade that was not given to us, and on top of that we had bedbugs in our room. My son who was with us just got out of the Navy. He is a veteran.

Resorts Casino Hotel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.